The e-Commerce Client Solutions team is responsible for leading Global client engagements within the Commercial Bank (CB) across e-Commerce, Digital-first, and Third Party Payment Processors (TPPP) clients.
The team works with treasury and banking partners in CB to identify areas of critical need in client engagements, configuring and proposing tailored global treasury, Card, FX, merchant and retail bank solutions
The team has established broad partnerships with Product and Sales experts within the CB, Corporate Investment Bank (CIB) and Consumer & Community Banking (CCB) to develop integrated solutions for strategic and rapidly growing clients.
Responsibilities:
Lead e-Commerce, Digital-first, and TPPP strategic client engagements; close identified deals and drive pipeline growth.
Lead new and emerging solution commercialization efforts for strategic treasury, FX, and merchant solutions addressing segmented client critical needs.
Lead proposals and tailor solutions across all global treasury, FX, and merchant services, including detailed new innovative solution positioning (SUA Prefund, Global Mass Pay, Virtual Account Management, etc.).
Articulate "voice of the client" needs and advocate within the firm to address solution gaps; build business cases supporting new product investments.
Increase treasury sales and banking partner understanding and awareness of e-Commerce, Digital-first, and TPPP knowledge (including risk profiles of TPPP sub-categories) and best practice approaches.
Become thought leaders in the firm for this segment; maintain deep industry and competitive intelligence across client trajectories and competitive actions.
Develop deep working relationships with Product and Sales teams within CB, CIB and CCB to develop integrated solutions, including close partnership with the CIB Wholesale Solutions e-Commerce teams
Qualifications
E-Commerce, Digital-first, and TPPP client support and/or direct professional experience is a plus.
Deep solution proficiency and expertise across all existing and new treasury, FX, and merchant services solutions; thorough understanding of newly launched innovations and solutions being developed.
Executive-level presence necessary to lead discussions and advise C-suite client leaders, understanding their most complex operational and financial pain points and developing holistic solutions to address these areas.
Entrepreneurial mindset and approach required to operate within and shape the newly launched organization serving a high profile and strategic client segment.
Ability to synthesize large amounts of complex information into crisp recommendations; present and defend recommendations to a variety of senior audiences
Experience supporting the commercialization of new solutions is a plus.
Exceptional interpersonal skills and ability to forge strong internal partnerships.
Ability to manage multiple, diverse engagements with strong attention to detail.
Strategic mindset and intellectual curiosity fostering the absorption and dissemination of market trends and competitive intelligence in segment.
Outstanding quantitative and analytical skills, synthesizing mass quantities of data into succinct perspectives and recommendations.
E-Commerce, Digital-first, and TPPP client support and/or direct professional experience is a plus.
Travel: 50% of timeJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
