Commercial Banking (CB) delivers extensive industry knowledge, local expertise and dedicated service to more than 24,000 global clients, including corporations, municipalities, financial institutions and not-for-profit organizations along with nearly 35,000 real estate investors/owners.
Wholesale Lending Services (WLS) manages the booking & servicing of loan products for firmwide wholesale businesses. With more than 2,000 global employees, 300,000 loans and $2T+ in commitments under management, WLS is a mission-critical operations function for the firm.
The successful candidate will join a global Finance & Business Management (F&BM) group, supporting WLS Flow products in CB. Flow consists of a variety of functions, including Loan Origination, Closing and Servicing. He/she will learn core business processes and partner with Operations teams, Technology teams, and F&BM team resources to lead both strategy and execution of a comprehensive operational metrics reporting & analytics program.
Define, monitor, and report key management metrics; implement and manage scorecards and dashboards at the employee, team, and department levels
Engage with stakeholders to understand diverse reporting requirements and serve as a thought leader in simplifying the execution of data management and reporting processes, as well as metrics definitions
Develop a headcount capacity and forecasting model to ensure appropriate staffing levels in anticipation of expected volume patterns; refresh based on actually observed monthly volumes
Perform data analysis to generate insights
Support data migration activities including requirement analysis, user story development and user testing
5+ years of total experience within MIS, Operations, Finance, and/or Management Consulting roles. The successful candidate will have a unique mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management.
Proven experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources. Attention to detail a must with focus on executive quality presentation
Excellent communication, project management, and client partnership ability
Advanced-level ability expected in all MS Office tools (Excel, Pivot Tables, Access, VBA, PowerPoint)
Proficiency with data analysis toolset required: databases, SQL and data visualization. E.g., Qlik Sense preferred
RFamiliarity with Agile software development process
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.