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Applications Support at JPMorgan Chase Bank, N.A.

Posted in General Business 14 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Houston, Texas





Job Description:

Roles and Responsibilities

We are looking for a technical engineer who is a quick learner, critical thinker, enjoys problem solving, has good communication skills, is hungry for learning both the business knowledge & tech skills and is an enthusiastic team player.


  • DataAnalytics Application Support - Primary role is to provide production support for applications developed by the global data science team. The role includes troubleshooting issues, running CI/CD pipelines, application performance monitoring
  • Basic development and debugging skills (DevOps) - Debug production issues by digging into the application code (mostly Python), Writing support helpers and ad-hoc scripts, System automation and optimizations.
  • Collaboration - Role implies extensive collaboration with the developers, data scientists, business users and global production management teams. It requires you to be an effective communicator and a team player.
  • Automation Design/Implementer - Innovate, design, implement and maintain automation strategies for a very reliable production system/flow.
  • Incident management - Production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue.
  • Capacity and Resiliency - Plan, manage, monitor and optimize the production related infrastructure (Linux hosts, Private/Public cloud, Kubernetes, Kafka, Database systems, Network etc.) related capacity and resiliency management

Required skills:

  • Minimum 2 years (and max 10 years) of experience doing application development or production support (L2) or infrastructure engineer.
  • Hands on experience working in Linux environment & relational SQL or no-sql database technologies, proficiency in one or more modern programming languages (preferably Python).
  • Familiarity with any of these technologies: containers, big data platforms like Hadoop and Spark and/or cloud infrastructure covering technologies like AWS, Kubernetes.
  • Experience using logging and monitoring tools (ElasticSearch, Logstash, Kibana, Splunk, DataDog, Prometheus, Geneos) to conduct performance or capacity analysis.
  • Excellent interpersonal skills to interact confidently and credibly with the business users.
  • Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness.
  • Excellent communication skill in both verbal and written form.

Preferred skills:

  • Experience in finance or investment banking as a system engineer or software developer.
  • Incident management experience or the willingness to learn.
  • Follow-the-sun support model, experience working across multiple time zones.
  • Experience with REST web services and messaging technologies like MQ, Kafka
  • Experience with batch scheduling technologies like Control-M, Apache Airflow
  • Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users.
  • Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness.
  • Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment.

Role Description:

As a member of our DevOps production support group, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

The role requires a technically strong and disciplined information technologist. A record of delivering high quality, well-tested solutions in a mature controlled environment is a prerequisite. The role will require collaborating with Data Scientists and Software engineers in the Investment Bank Data Science, Machine Learning & AI groups to productionize, maintain & troubleshoot applications that use AI/ML models to solve business problems.

About J.P. Morgan's Corporate & Investment Bank (CIB)

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Working in CIB Technology

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Working as a Technologist in JPMorgan Chase & Co.

When you work at JPMorgan Chase & Co., you're not just working at world's largest global financial institution - you're an integral part of one of the world's biggest technology companies. In 15 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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