Posted in General Business 5 days ago.
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Location: Salt Lake City, Utah
Software Engineer II - UI
Salt Lake City, Utah
As the world's leading Contact Center as a Service company, NICE inContact serves contact centers, customer service centers, 911 centers, government entities, non-profits among many other companies globally. NICE inContact is the first to market with a complete Cloud offering that covers all the needs traditionally covered by on-premise providers. Our solutions not only involve complex software and networking but have expanded to fill robotic automation and artificial intelligence. We're constantly expanding the horizon of what a contact center solution should be in a hyper-connected world.
Our team is building an exciting new platform that will more cohesively bring all NICE inContact solutions together. As we accelerate our growth together with partners and a developer-friendly ecosystem, the need to further mature our core platform has become a priority. While these new platform capabilities offer a new range of possibilities, we need someone who is hungry to executing on our mission of improving people's lives by powering great customer experiences.
About the Team
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items. MAX also supports the simultaneous use of multiple channels.
As you handle an interaction, MAX offers several tools to enhance your experience. You can transfer interactions to other agents or skills, conference with the contact and another agent, place the contact on hold, disposition and tag the interaction to categorize it and create reminders to reach the contact again later. You can use the address book to quickly place calls, generally within your own organization.
The adoption of MAX as the preferred agent for our customers has seen a significant increase in utilization in the recent past and we expect this trend to accelerate exponentially over the next few years.
If you are looking for a home for your web application development skills and are up for a truly challenging, satisfying and upwardly mobile team, then the MAX team is for you
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