Guest Experience Team Member (Call Center and Guest Service) at Kings Dominion

Posted in Retail 3 days ago.

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Location: Doswell, Virginia

Job Description:

Do you enjoy helping people, do you feel your best when you are able to put a smile on someone's face? Our Guest Experience team is the place for you! We spend our days ensuring that our guest experience the best day ever! We recognize that sometimes the small things matter the most. We work hard to be problem solvers and pride ourselves on doing just that.

  • Previous experience in a consumer facing role
  • Desire to be outdoors for extended periods of time in all weather conditions
  • Extensive knowledge of Kings Dominion is preferred
  • Ability to use strong written and verbal communication skills
  • Ability to work nights, weekends, and holiday periods to meet business needs
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

  • The Guest Experience team provides the best guest experience to every guest, every day, every time regardless if the team member is working in a stationary position, mobile position, or assisting guest via phone or online chats. Associates in these roles are responsible for providing excellent guest assistance to maintain guest satisfaction. The department resolves guest conflict while upholding the highest levels of courtesy, cleanliness, safety, service, and integrity.
  • Act as an Ambassador for guests throughout the park and in the Guest Experience Office. Document and resolve guest conflict and solve any concerns in a polite and professional manner, and answer guest questions while ensuring our guests are having a superior experience.
  • Is a brand ambassador of Kings Dominion within the park by pro-actively interacting with guests to make sure they are having an Amazing Experience at the park. These associates are responsible for welcoming guest into the park, greeting guest throughout the day, and proactively solve guest problems that occur throughout the guest experience.
  • Provides exceptional guest experiences inside the park though spontaneous interactions that make the day rewarding for both the guests and associates.
  • Answers guest questions coming into the park through the Call Center and provide guest information and tips to have the most amazing experience at the park.
  • W ork within the Guest Experience Office, Family Care Center, Mobile Guest Experience, Call Center, and Height Check.
  • Help troubleshoot difficulties guests are experiencing to minimiz e interruptions to the guest experience and provide the guest with an amazing experience during their visit.