Our Repair Agent will perform high quality repairs on consumer electronics and appliances by addressing all unit symptoms and replacing/repairing defective parts as necessary. Communicate effectively and educate both internal co-workers and external Clients on product repairs.

• Diagnoses products for repair


• Contacts Clients with quote for repair and answer questions regarding cost, product installation and operation


• Orders required parts to repair product


• Installs parts and repair product


• Completes routine functionality and quality testing on all products


• Performs basic cleaning on all products


• Partners with Team Assistant to manage the repair work-in-process (WIP) by researching escalated aging units, checking for parts issues/substitute and researching escalated service order issues

• 6 months diagnosing and repairing consumer electronics and / or appliances


• Able to stand/sit for long periods of time


• Able to work in a fast pace environment


• Able to work in a non-climate controlled environment


• Able to carry/lift/push/pull weight up to 50 lbs. with or without accommodation

• Consumer Electronics and / or Appliance Manufacture Repair Certification


• Sealed System Certification applicable to Appliances


• 6 months using Best Buy’s Star and Smart Parts system, or other Parts Inventory System


• Ability to multitask and have an attention to detail