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NTS IS HIRING A 3rd SHIFTHELPDESK SUPPORT TECHNICIAN IMMEDIATELY!
In this role, you will provide maintenance of the computer desktop environment by analyzing
requirements, resolving problems, installing hardware and software solutions, and supporting the
internal IT Helpdesk. You will be responsible for administration and internal support of the Company's
PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and
performing PC maintenance, upgrades and configurations.
Job Responsibilities:
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on
priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Assist with onboarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and
software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Required Skills:
A+, HP/Dell certs a plus and/or equivalent education
Win 7 experience is a must, but certification is not required.
Must be able to work on a team environment
Good communication skills. Will be interfacing in a team and with end-users
Additinoal Information:
Night Shift:
Monday -Thursday
7:00PM - 6:00AM
Duration of Contract: FTE
Pay Rate: $18 - 22/hr
(EOE AA M/F/VET/DISABILITY)
NTS IS A DRUG-FREE WORKPLACE
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