As a Senior Manager, you'll work as part of a team helping to solve complex business issues, from strategy to execution. This will include engagement in the delivery cycle where you will proactively evaluate and maintain the health of production environments across multiple lines of business. Must have a technology, or engineering background and 3+ years of overall progressive experience managing teams in e-commerce software applications, which includes the following skill sets:
Manage and lead application reliability practices based on current production support industry trends for consumer facing experiences
Utilizes develop experience to assist the team in resolving issues when needed & accountable for driving production optimization with delivery teams including timely implementation based on need
Develop, validate and automate real time monitoring solutions that provide visibility into site health and functional metrics for ongoing operational excellence & continuous improvement
Ideal candidate will have the ability to:
Deliver on metric commitments while always keeping end-user productivity requirements/needs in mind as paramount to your success
Must have the ability to understand business requirements and rapidly translate that into technical solutions.
Adapt and be nimble in a fast paced agile environment across more than 6 ARTs
Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
Analyze complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
Address sub-standard work or work that does not meet expectations
Use data and insights to inform conclusions and support decision-making
Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties and partner with the delivery teams to prioritize and execute work
Ability to develop short and long-term plans of action, understands problems from a broad perspective and uses conventional and unconventional reasoning to discern underlying principles and issues to create innovative solutions
Is an active listener & be a voice of reason is key when listening to technician/end-user feedback and translating it to applicable development requirements
Customer relationship skills including the ability to discover the true requirements of customers, recommend alternative technical and business solutions, and lead efforts to meet aggressive timelines with optimal solutions
Ability to build and maintain strong relationships with business partners and other IT teams; including the ability to collaborate and influence others within IT and across the organization
Must be an independent thinker with strong problem-solving skills
Daily Responsibilities are:
Utilize your expertise in full stack application support to provide meaningful site health and performance metrics, that will continuously drive reliability and consumer experience improvements
Effectively work across teams to proactively identify and troubleshoot incidents within the stack (consumer and non-consumer facing)
Manage the application support team that provides day-to day operational activities in a dynamic global 24x7 environment (on and offshore)
Enable and lead the critical incident and problem management process where candidate will engage appropriate colleagues, vendors, and leadership teams to restore service, manage root cause analysis and recommend solutions for long term fix
Engage with the delivery teams during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for continual improvement
Manage the team’s deliverables and enhancement via Kanban process driving steering ownership of long term solutions to the delivery teams
Demonstrate clear & concise communication skills and the ability to drive continuous performance improvements with the stakeholders, vendors and technology subject matter specialists
Engage in design and architecture design and review calls to ensure platform is a stable, reliable secure and high performing; Refining requirements, self-identifying solutions and communicating to the team
Technical/Educational Requirements:
Basic Qualifications:
Minimum Degree Required: Bachelor Degree Required Fields of Study: Computer and Information Science, Computer Engineering, Information Technology, Management Information Systems, Mathematics, Statistics
Minimum Years of Experience:
5+ year('s) of Client Facing - Full Stack Consulting experience in an agile environment
Technical Knowledge/Skills:
Demonstrates thorough knowledge and/or a proven record of success in the following areas:
Critical application support in high-visibility line of business with downtime mitigation
Relational database (Oracle/SQL) experience and query optimization
REST, microservice architecture, and middle tier business layer design patterns
ETL design and support (Informatica, Redshift, MSBI etc.)
Web application design and frameworks including use of recent JavaScript libraries
Knowledge on application set up in Web servers such as IIS, Apache Tomcat etc.;
Redhat product suite (Fuse, Kafka) or other enterprise platform support
Linux, shell scripting and development tooling a plus
Working knowledge on Windows and Linux environments
Web applications deployment through CI/CD pipelines
Knowledge of deployment tools such as uDeploy, TFS etc
Middleware technologies Fuse; Hawtio and Redhat product suites
Reporting tool sets: SSRS, Tableau, etc
Nice to Haves:
Java, .NET or other development background
Cloud architecture (AWS preferred)
Hadoop, Snowflake or other big data experience
NoSQL datastores
Angular development experience
COBOL experience a plus
This position is not eligible to be performed in Colorado.
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
