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Trainer and Quality Assurance Coach at COMMUNITY SOLUTIONS INC

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Bloomfield, Connecticut

Job Description:

Community Solutions, Inc. is looking for a dedicated and passionate individual to join our Training Team as a QA Trainer and Coach at our Central Office - Bloomfield location. In this role you will develop and implement training and curriculum for internal and external training initiatives.

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSI’s founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 10 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.


  • Create, prepare and conduct in-service training courses for all CSI training tracks, including orientation, basic and advanced courses.

  • Prepare and conduct quality assurance activities including tape review, strength based and accurate coaching/feedback sessions, research, informational meetings, written and statistical reports.

  • Work with customers and Registration Coordinator to set personal training schedule.

  • Assist in the preparation and maintenance of quarterly training calendars, monthly reports, semi-annual reports and on-going databases.

  • Assist in researching and developing training curricula, quality assurance advances and resources to meet the needs of CSI’s organizational and annual plan goals.

  • Attend meetings with funding sources as necessary.

  • Facilitate onsite training and on the job training to enhance program quality.

  • Assist in coordinating and selecting agency trainers to ensure the availability of trainers in areas of major priority for all regions.

  • Monitor and evaluate training courses, instructors and quality assurance material to ensure a high quality of service.

  • Maintain training database, training records, and quality assurance records for agency staff.

  • Organize and maintain a library of training and quality assurance materials.

  • Assist in marketing and selling CSI training and quality assurance to external customers and target trainings to prospective new customers.

  • Conduct innovative conference presentations on CSI training and quality assurance initiatives.

  • Assist in preparing RFP’s for programs, training and quality assurance.

  • Bachelor’s degree in a social science/human resources/education field.

  • Three years of experience in the social services field.

  • Three years of technical experience with in-service training and/or evidence-based quality assurance.

  • Demonstrated oral and written communication skills.

  • Knowledge of adult education methods and techniques.

  • Knowledge of quality assurance techniques and skills.

  • Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.

Benefits Offered:

  • Mileage reimbursement

  • Tuition Reimbursement

  • Medical / Dental/ Vision Insurance /Voluntary Flexible Spending Accounts (FSA)

  • Two (2) weeks of vacation accrued within the first year, bumped to three (3) week accrual after 1 year of service.

  • Sick and disability time (accrual based)

  • Voluntary 401(k) retirement savings plan, with up to a 4% employer match contribution


Regular travel required to various locations for presenting training.

CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. VEVRAA Federal Contractor.