Financial Specialist II PRN AdventHealth Zephyrhills Day Shift
Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541
Top Reasons to Work at AdventHealth Zephyrhills
FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
Leapfrog Hospital Safety Grade A Spring/Fall 2018
One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission
Work Hours/Shift:
PRN Variable Shift
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
You Will Be Responsible For:
Professionally interviews patients following established standards and procedures (i.e. Red Flag guidelines); obtains complete and updated patient information at time of service. Accounts are correctly completed
Completes quick registration / pre-registration / registration / admission process within established timeframes – meets or exceeds wait time goals
Maintains acceptable QA score. Corrects error list in a timely manner
Multitasks effectively; navigates multiple computer systems and applications with proficiency
Completes accurate Medical Record Number (MRN) search and selection process to avoid creating duplicate medical records
Obtains / scans clear copies of insurance card(s) and/or payor information using various resources such as Internet, fax, telephone, etc.
Demonstrates knowledge of insurance for proper classification and coding
At times, floats to other registration areas/shifts etc. to assist with department and patient needs
Performs accurate and timely scanning of physician orders and other items into the scanning system
Verifies and certifies/authorizes all insurance benefits and other sources of account payments by means of phone, Internet or otherwise
Performs accurate and timely admitting and status change functions as required
Schedules patients as needed / required
Enters accurate and appropriate account notes
Completes rep log as required
Performs PBX functions as required
Performs accurate cashiering functions, posting, balancing, deposits, notations
Demonstrates knowledge and ability in using department equipment including periods of downtime
Ability to generate patient/visitor/employee event reports as needed
Other duties as assigned by Supervisor or Manager/Director
Qualifications
What You Will Need:
High school diploma, GED
Ability to read and communicate effectively in English
Strong written and verbal communication skills
27 wpm avg net typing speed; proficient with Microsoft Office applications and computers
Multitask proficiently, using multiple computer systems, applications and technology
2+ years experience in most, if not all registration and admission types and processes, scheduling, insurance verification; hospital/physician office/collections role/insurance company*
*May consider and train internal FHZ applicants with little to no experience who have successfully completed 90 days and are considered a role model in their current department
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
Understanding of regulatory guidelines such as CMS, EMTALA, HIPAA, The Joint Commission
ICD-10, CPT, medical terminology
Explains hospital charges and payment options and programs; collects monies due at time of service
Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
Interpret and explain insurance benefits
Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
Prior experience with guest service industry particularly with a high-end hotel, airline etc. preferred
Direct experience in a hospital Admitting department preferred
Job Summary:
Patient Access is the gateway to the hospital. Associates professionally interview and register / admit patients; verify demographics, interpret and explain insurance benefits with confidence. Scan financial and medical documents into accounts. Obtain appropriate legal consent signatures. Professionally handle stressful situations while maintaining quality of work and excellent customer service. Ensure accounts are properly authorized by insurance carriers. Estimate charges and collect monies due; perform accurate cashiering functions including cash out procedures. Overcome patient objections regarding collections; educate patients regarding insurance benefits and financial responsibility. Adheres to established policies and procedures. Effectively work in a group/team setting and contributes to overall goals. Registration areas include Emergency, Outpatient and Surgery and the shifts may include working nights/weekends/holidays.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
