J.P. Morgan is a Top 2 Global Custodian, with $27 trillion of Assets under Custody providing safekeeping and asset servicing solutions to Asset Managers, Asser Owners, Insurance Companies, Banks and Alternative Funds in 98 markets.
The Global Custody Product Management function is global, with regional management across the Americas, EMEA, and APAC. The team is responsible for the end to end ownership of business delivery, product strategy, P&L, and governance of the Custody business.
The role is a critical business function focussing on the end to end ownership, product definition and our ability to deliver a first class service to the world's most important clients.
Position Summary
This role is in the global custody Core Product Management team and will be responsible for defining the future state product offering and leading the delivery of product enhancements to the securities settlements and safekeeping capabilities of the global custody product.
They will be responsible for driving the execution of product improvement initiatives, ownership of product definitions and partnership with product development on strategic replatforming programs
The role with be global in scope but may have specific focus on Americas markets, products and /or clients. It requires close partnership E2E business stakeholders.
Key responsibilities include:
(i) Product improvement initiatives
Lead initiatives to enhance the GC securities settlements and safekeeping products to enhance client experience and improve competitiveness.
These initiatives may include improving cut offs, supporting new transaction types, digitizing account opening requirements and continuous improvements to contractual products (CSDA).
Own prioritisation of client driven change to the product to maximise client satisfaction, revenue retention and capitalise on prospect opportunities. Drive execution of these changes in partnership with product development, operations and network.
Work closely with functional partners to close product gaps and progress product readiness in various markets
Define and the product roadmap for GC securities settlements and safekeeping products
(ii) Product definitions (current and to-be)
Define future-state product offering by market, transaction type and product capability. Complete benchmarking of the product vs competitors, internal targets and client requirements
Be accountable for ownership of securities settlement and safekeeping product materials (Service Directories, Slip Sheets, product content on Morgan Markets). Maintain and update these materials as product changes are deployed.
(iii) Strategic replatforming programs
Define to-be product offering (based on internal, client, market, regulatory and competitor landscape) to drive scope of enhancements deployed as part of GC's multi-year replatforming programs to transform securities settlements and the asset record.
Collaborate with product development, operations, Middle office and technology to document Business Requirements for certain markets, sub products or transaction types
Drive client communication with client service, sales, implementations & Middle office teams, including writing product newsflashes, FAQs and provide support in client meetings
Requirements
Deep understanding or knowledge of the industry, ideally gained from either within operations, Middle office, technology, product development or product management, organisation
Knowledge of the JPM GC securities settlements and safekeeping products, processes, systems and clients
Ability to demonstrate inclusion of risk and control parameters in daily activities
Logical, commercially minded and able to think strategically
Ability to leverage a large matrix run organisation to implement change
Strong presentation skills, excellent attention to detail
Strong communication, influencing and relationship building skills, ability to partner effectively
Experience working across multiple business areas and/or functions to deliver results
Strong problem solving skills, good critical thinking and decision-making skills based upon fact and business/industry knowledge
Ability to work independently and multitask in a fast paced environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
