Job Summary:  Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise.

The Safety Coordinator analyzes/ recommends new equipment/ procedures to help ensure safe operations and coordinates the safety program implementation through Managers and Supervisors. Note – this job function may be in addition to primary job.

Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policy, procedures and applicable federal laws are followed at all times.

Arbitration - Responsibilities and Duties include but are not limited to the following: 

1. Provide excellent customer service:  

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.


• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.


• Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner.  Advise the designated manager of all serious complaints or incidences.


• Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.


• Recommend new customer services and procedures to the General Manager or designated manager.

2. Enforce and communicate arbitration policy and procedure:

• Maintain a good flow of communication with management and office personnel.


• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.


• Understand and enforce the auction’s arbitration policies and procedures.


• Perform customer arbitration transactions in a prompt and courteous manner.


• Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).


• Communicate all final decisions to the customer and coordinate the post-sale process.


• Coordinate third-party inspections and perform proper recordkeeping.


• May perform some accounts receivable duties.


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• 3. Other responsibilities:


• Practice proper loss prevention and reaction procedures in accordance with policy. 


• Maintain work area and conditions to ensure safe environment for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager.


• Promptly advise designated manager of all breakdowns and maintenance needs.


• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.


• Practice and promote company Core Values.

Safety - Responsibilities and Duties include but are not limited to the following:

Safety Program:

• Work with management to develop and implement specific safety programs to deal with facility hazards and comply with required standards, policies, procedures, and regulations.


• Analyze existing work operations and equipment and make recommendations to help assure employee and customer safety.


• Coordinate surveys and inspections by authorized outside personnel, such as insurance loss control consultants and industrial hygienists, as well as, coordinate the implementation of their recommendations, as seen appropriate by management.


• Serves as the Chairperson for the facility Safety Team and conducts, and coordinates safety related activities.


• Consult with the National Safety Manager for advice with difficult issues such as OSHA compliance or specific safety program challenges, including announced or unannounced regulatory agency visits.


• Coordinate and execute evacuation drills and emergency preparedness.


• Coordinate Blood Borne Pathogens Program.


• Coordinate review and execution of Emergency Response Plan and Emergency Action Plan.


• Perform weekly observations (safe practices and PPE on sale day).


• Coordinate training (fire extinguisher, first aid/CPR).
  
  

Incidents:

• Review all Supervisor Incident Reports to determine; 1) if the investigation has been properly conducted; 2) the underlying causes have been identified; 3) corrective action has been taken and documented.


• Enter Incident Reports into Gensuite for all non-employee incidents.


• Analyze facility incidents to determine trends, prevalent causes and possible preventive measures that can be taken. Communicate findings to the Safety Team and appropriate facility management.
  
  

Monitoring and Training:

• Coordinate and expedite the implementation of employee safety training.


• Report all hazardous practices and conditions to the appropriate managers and assist managers with problem solving.


• Ensure required safety equipment is available and employees are aware of use, care, and maintenance required.


• Perform monthly auditing (fire extinguisher, emergency lights, fuel truck, storage tank).


• Perform weekly auditing (hazardous waste storage).


• Perform quarterly auditing (storm water pond).

  Qualifications for Arbitration:

  
  

• High School Diploma or GED required


• One (1) year of mechanical experience preferred.


• At least three (3) years of auto auction experience preferred.


• Basic Mechanical and Body Shop knowledge preferred.


• Basic computer skills are required.


• Effective communication skills required.


• Must be qualified to operate a motor vehicle and possess a valid driver license.
  
  

Qualifications for Safety:

• High School Diploma or GED required. Associate degree preferred.


• Knowledge of safety procedures, policies and regulations that apply to the facility.


• Ability to understand and adhere to Company policies in all areas.


• Computer skills Required


• Commitment to a safe workplace for all Employees and Visitors.


• Good communication skills (verbal and written) and ability to document events objectively.


• Open-minded and approachable so as to solicit suggestions, listen to needs, evaluate requests and promote good suggestions.


• Listening skills, receptive to feedback, and team-player.

Physical Requirements and Working Conditions: The physical activity requirements of the position are from Medium to Heavy Physical Work.

• Constant – standing, watching, touching and fingering, listening, walking, reaching, grasping, talking, kneeling, stooping, crouching


• Frequent – sitting, feeling, pushing, pulling, lifting


• Occasional – climbing, balancing, crawling


• Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations


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This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical and mechanical equipment and cleaning and pesticide chemicals and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note:  This job description in no way states or implies that these are the only duties to be performed by incumbents in this position.  Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.