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Job Description:

Job Summary      

Data Services is the team within ECAR which manages and shepherds data through the entire lifecycle of a mass tort settlement to support healthcare lien resolution and settlement services. Each program, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data and facilitating the lien resolution process through data exchange operations with Lienholders and/or their recovery contractors. The Operations Manager oversees a staff of approximately five to eight resources across the Mass Data Exchange and Upload Team units under Data Services. The Operations team is focused on production – ensuring internal and external deadlines are met, verifying outcomes and data integrity, and providing standard and custom reporting of case and program-level information.

Essential Job Functions  

Operations Management - 40%

• Managing overall SLA performance




• Ensuring team deliverables are met consistently, are timely and are accurate




• Anticipating and proactively addressing issues/delays




• Providing timely updates to all stakeholders on new processes and risks/issues




• Issue resolution and escalation management

People Management - 30%

• 1:1s




• Recurring leadership meetings with their supervisors, leads and with peers




• Training and career development

Strategy Initiatives - 15%

• 
  

  Assisting Senior Manager with the following:

  
  
  
  

  • Leading initiatives to develop the product lines their teams touch.

  
  

  • Constantly evaluating team structure, talent and roles to evolve with the need of the business.

  
  

  • Constantly evaluating workflows to identify opportunities for leaner processes, faster production time with decreased risk.

  
  

  • Partnering with fellow EMT/ECAR senior managers to streamline and utilize other areas of EMT/ECAR that do certain tasks better than us. It also includes learning best practices from fellow EMT/ECAR senior managers.

  
  

  • Building/maintaining a strong partnership with product development to ensure we are continuously improving our processes and platforms.

  
  
  
  

Project Management - 15%

• Delivering on tasks assigned to your team in project plans led by other senior managers.




• Participating in the design, kick-off and successful implementation of new projects.

Minimum Requirements

Education:

• Four-year college degree or equivalent industry experience

Work Experience:

• 5+ years experience in software development, operations, project management, production manufacturing, or similar environment with multiple projects or products in flight with complex interdependencies.




• 2+ years team lead, supervisor, or management experience.

Skills & Abilities:

• Understanding of relational database concepts, tools, performance, techniques, industry standards and best practices.




• Understanding of software development methodologies and SQL.




• Ability to work in an environment with deadlines and shifting priorities.




• Strong problem-solving and analysis skills.




• Strong organizational and time-management skills.




• Strong “people” orientation.




• Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience. Fluency in English.




• Desire and willingness to develop leadership skills and to lead by example.




• Demonstrated ability to create and maintain cooperative professional relationships.

Physical Demands    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform he essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person (live or via teleconference) and on the telephone.  The employee is frequently required to use hands to finger, handle or feel in order to operate computer keyboard, office equipment and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.  This position infrequently lifts, carries or otherwise moves and positions objects weighing up to x pounds.

Work Environment            

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Information    

Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.  Scheduling and shift assignments and work location may be changed at any time, as required by business necessity. #LI-DNI

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.