Smart Care Equipment Solutions is the trusted service leader in the commercial food equipment industry. Nationwide thousands of restaurants, hotels, hospitals and schools rely on Smart Care to provide Preventative Maintenance Programs, Equipment Installation & Disposal Services, Remote Temperature Monitoring, Water Filtration, and Emergency Repair Services of commercial refrigeration, cooking and ware washing equipment.
The Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Main Responsibilities:
Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
Serve as the primary point of contact for technicians within a geographic market or territory
Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
Build and solidify associate and customer relationships to increase customer satisfaction and retention
Review and resolve escalated service issues and find unique and repeatable ways of solving issues
Basic Qualifications:
High school diploma or equivalent
3+ years' experience in dispatch, customer service and/or restaurant management
Intermediate experience in Microsoft Office / Window based environment
Preferred Qualifications:
Ability to learn unique and proprietary software
Ability to multi-task and prioritize with strong organizational and time management skills
Ability to work independently with minimal direct supervision
Excellent verbal and written communication skills
Previous SAP experience
About Smart Care Equipment Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.
