MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
MTM, Inc. continues to grow and we are seeking a Manager of ADA Eligibility!
MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.
The Manager of ADA Eligibility works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Manager of ADA Eligibility ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed.
Responsibilities:
Provide leadership and management of direct and non-direct reports to include Assessment team members
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
Act as a mentor to new employees and assist with the development of team members
Conduct education training for employees regarding new processes and procedures
Conduct operations training with new staff and ongoing training with existing staff
Learn and understand all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
Appropriate knowledge and ability to perform and oversee evaluations as required
Evaluate assessments and determinations with the assessment staff to ensure accurate results
Respond to any ADA eligibility or complaints and properly document response
Determine what functional assessments the applicant will be required to undergo
Make the final determination regarding eligibility based upon the application, interview, functional assessment and any supplemental information
Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
Maintain working knowledge and abilities of MTM and Client software
Respond to any ADA eligibility complaints and properly document response
Build rapport and communicate with family and natural support network of the applicant
Submit accurate, required reports in a timely manner
Maintain a positive attitude when interacting with support staff, applicants, and their caregivers
Must conform to MTM’s HIPAA standards
Conduct one-on-one in-person interviews to assess mobility capabilities as needed
Conduct physical and/or cognitive functional assessments as needed
Conduct or perform the following assessments (as needed):
FACTS Test
MoCA
MMSE
Beck Anxiety Inventory
Tinettia Gait and Balance Assessment
Responsible for building required documents and work plans as needed
Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
Minimum Qualifications:
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
Master’s degree preferred
5+ years of previous leadership or supervisory experience
3+ years of professional experience working with individuals with disabilities
Familiarity with the assessment process and making final determinations for eligibility
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Experience conducting information-gathering relating to ADA Paratransit eligibility
CPR and First Aid Certification, preferred
Depending upon location, may be required to possess a valid driver’s license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Strong interpersonal skills that allow effective working relationships with a diversity of people
Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
Excellent communication skills
Excellent organizational and multi-tasking skills
Ability to interact effectively with individuals of varying levels of disabilities
Ability to work flexible hours and adapt to a rapidly changing environment
Ability to handle confidential information in a professional manner
Knowledge of the public transportation system & services
What’s in it for you?
Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
401(k)
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
*These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net.
