Posted in Transportation 30+ days ago.
Type: Full-Time
Location: St. Louis, Missouri
Entry Level Unemployment Consultant
Contact clients to review unemployment cases, documenting conversations.
Screen unemployment documents and write detailed letters to the unemployment state agency.
Analyze and review unemployment laws as needed for each case.
Load and handle incoming emails. This role is not remote and is located in Hillard, Ohio
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
Grow at your own pace through online courses at Learning @ Equifax.
Work in our beautiful office located in Hillard, Ohio
Earn $15/hr with the potential for quarterly incentive bonuses
Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.
Verify and analyze client information stored on the PC prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.
Document details of client calls while on the phone, inputting this directly into the PC via keyboard for future review.
Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar.
Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.
Performs any additional functions needed to meet the goals of the department.
Overtime is required in order to meet client deadlines.
Qualifications
High School Diploma or GED
Minimum of 1 year of experience working in customer service, organization of work duties and performing job functions independently
Understand of Microsoft Office and or Google Suite products
Excellent analytical skills, problem solving and decision making abilities
Excellent interpersonal, oral and written communication skills
Success Attributes of an Equifax employee; does this describe you?
Accountability
Bravery
Curiosity
Collaboration
Think and act differently
Trust
Ownership
Decide-Execute-Ship
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
Primary Location:
USA-St. Louis-Rider TrailFunction:
Function - Fulfillment / OperationsSchedule:
Full time
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