Edelman Milan are looking for an SAE/AM to join their Healthcare team who work mainly across Consumer Health. This is a fantastic opportunity to join a growing and successful team. Please find more information of the role below and apply for immediate consideration.

Competencies

The account supervisor/account manager is responsible for managing her/his project teams' performance as it relates to client service and quality control. S/he will understand Edelman's various consulting processes/approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises, and be able to recommend appropriate tactics to clients and lead small teams on project implementation. Expected competencies include:

Client Service

- Play a major role in the research, planning and development of comprehensive public relations campaigns.

- Serve as daily client contact and as client lead when appropriate.

Oversee quality and operational performance of accounts, ensuring work quality and deadline adherence, Help set client program goals and manage against them - - Elevate problems to superiors and solicit their counsel when needed but in appropriate measure

- Demonstrate proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, new business proposals, etc.

- Demonstrate tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, effective pitching and training of spokespersons on speeches and presentations and growth of contact network.

- Demonstrate practical and advanced understanding of visual communications, social media and the digital landscape and how to incorporate these channels into client programs.

- Generate original ideas for sustainable online community engagement, help integrate them into plans, measure and evaluate them to ensure they contribute to client goal achievement.

- Foster relationships with third-party influencers and internal business partners (Blue, StrategyOne, etc.).

- Play role in using research as a project performance indicator. Become familiar with Edelman network resources and use them to meet client goals

People Engagement

- Oversee junior staff's work products to ensure quality and consistency.

- Ensure performance expectations, career development plan and S.M.A.R.T. (specific, measureable, achievable, realistic and time-based) goals are set and reviewed annually during the formal performance review process for all direct reports.

- Provide ongoing constructive feedback and consistently hold staff accountable for performance, compliance and ethical business conduct

- Work with senior staff and HR, when needed, to address under-performance in a timely manner

- Help mentor, coach and support team members and ensure you and your staff are constantly developing abilities through Edelman University and other training, including on-the-job training and mentoring .

- Set achievable goals and tasks, delegate opportunities and provide resources for staff to meet their goals; consistently measure and reward goal achievement.

- Contribute to the performance appraisal process for peers, managers and direct reports

- Assist in recruitment process by interviewing and helping select Edelman personnel

Business Development

- Build network of industry clients and participate in relevant professional organizations and networking activities that will grow Edelman brand recognition and your own reputation.

- Contribute to new business process, including identifying new business opportunities.

- Participate in cross-practice and cross-geographical teams to provide clients and prospects with the most compelling team and proposal

- Work with account leads to introduce existing clients to relevant and new Edelman capabilities, including resources outside of your own group, to advance their business goals

Financial Planning and Management

- Demonstrate understanding of core financial constructs including revenue, profitability, pricing structures (hourly vs. retainer accounts), budgeting and forecasting.

- Record, submit and approve time, expenses and POs to the right project codes on a timely basis - ideally daily, but no later than weekly Assist with the development of accurate project budgets using the firm's financial system.

- Effectively work within account budget parameters and deadlines.

- Manage day-to-day client budget issues to resolution.

- Track and monitor project financials (e.g., budget vs. actual).

- Help ensure Edelman's financial policies and processes are followed by your team

Leadership

- Demonstrate behaviors consistent with Edelman's values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits) and Code of Ethics and Business Conduct.

- Lead by example; demonstrate proven strong work ethic. Delegate effectively, setting clear expectations and deadlines, providing needed resources for project completion and monitoring progress.

- Manage down, across and up by working closely with staff and peers and by ensuring senior team members meet approval deadlines and stay on track with deliverables.

- Help motivate and coach teams to produce quality work and meet client objectives.

- Commit to continuous learning and building your technical and leadership skills through training .

- Set and pursue challenging stretch goals for yourself and your staff . Live "in color" - and encourage staff to do so - by exploring and being active in the world outside of work, including the arts, culture, politics, literature, charitable organizations and/or other personal passions

Product Capability and Development

- Contribute to the development of new capabilities. Support the implementation of new capabilities

- Share Edelman intellectual property (e.g. Trust Barometer) with clients as applicable. Stay up to date with emerging technologies and trends and demonstrate understanding of how they integrate into communications programs

If you are interested in this opportunity please do get in touch and apply now.

*Edelman is an EEO/AA employer

Salary is competitive and includes holiday, great benefits, open to flexible working.

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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age's 2019 A-List; the Holmes Report's 2018 Global Digital Agency of the Year; and, five times, Glassdoor's Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

For more information please visit: www.edelman.com

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Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.