Best Buy is seeking a Sr. Director, Product - Order Processing and Experiences where you will play a key role in shaping the future of Best Buy's Order Processing and Experiences for all channels. For any multi-channel retailer, success is defined by providing valuable end to end experiences to customers and employees across many different channels. This position will be building and leading empowered teams that are responsible for creating new products in our Order Management Ecosystem, support Best Buy’s multi-channel strategy. We are undergoing a massive transformation across people, process and technology in this product space, breaking up a large , which directly supports the significant growth and evolution of Best Buy. We are in the first year of a multi-year journey, there is a lot of opportunity to shape and influence, and you will be helping Best Buy do that.

Accountabilities for this position span across incubating new products, working with enterprise leaders to align on the most valuable product outcomes supporting the adoption of product management practices, fostering inclusive leadership, evolving team and organizational design, and pioneering of new ways of working. Any experience with enterprise transformation/product transformation/software delivery transformation would be helpful as your experience would complement what Best Buy has done several times in last decade.

We embrace a culture of rapid experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking agile environment—one that encourages diversity of thought and passion for empowering teams by leading and mentoring others. You will leverage your rich industry experience to improve the way we develop and deliver software at scale, and partner with your stakeholders to deliver customer and business outcomes.

This leader will be an advocate for users, a creative problem solver, and an impactful leader. They will have a demonstrated history of defining product strategy and achieving outcomes that meet the needs of the user, accomplishing this both through their work, and by leading and inspiring teams. This leader will also be accountable for driving modern development practices while enabling human-centered design to deliver against key outcomes.

Every day you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering your teams to deliver innovative and human-centered customer experiences. You'll be required to apply your depth of knowledge and expertise to build and lead your teams through empowerment, engagement, and continuous improvement as we partner with our many stakeholders on a daily basis to stay aligned and focused on common goals.

Key Responsibilities

• Work with enterprise partners, UX and technology leaders across the organization to understand customer needs & vision


• Effectively translate customer needs into strategies that will deliver meaningful customer and employee experiences


• Evaluate value, feasibility, and business viability risks prior to making investments in new technologies


• Creates practices to measure the success of outcomes and continuously improve the product


• Refine the practices used by the team, including vision definition, outcome-based planning, and ongoing stakeholder collaboration


• Define and implement the framework needed to coordinate across multiple teams and partners throughout the organization


• Analyze product performance through qualitative and quantitative analysis tools and processes


• Understand all sides of potential prioritization or trade-off decisions and make decisions to best enable necessary outcomes


• Maintain an in-depth knowledge of the retail industry, customer, and technology trends


• Manage and lead a team


• Lead, coach, and inspire a team of product managers, while creating an inclusive team culture that enables all members of the product teams to thrive (e.g., UX, engineering)


• Provide strategic and day-to-day guidance to a dynamic team of product managers


• Identify needed skills and capabilities and work to fill those roles as needed, including, recruiting and hiring, training, and new tools and processes to enable the team


• Provide mentoring and advisory perspectives across the broader team to ensure outcome-based, user-centered product work is embraced throughout the organization


• Deeply understand the value of, and the ability to, enable collaboration between designers, researchers, engineers, product managers, business owners, and executives


• Understand funding mechanisms and manage multiple budgets to build teams that meet desired outcomes

• Extensive background of work that demonstrates advanced knowledge and skill in product management


• Demonstrated understanding with varied software delivery methodologies and user-centered design practices


• Understands the potential application of new technologies and how customer experiences could benefit from them


• Extensive experience generating and/or applying all forms of customer insights, including quantitative and qualitative research and other customer signals from search, digital, and social data


• Ability to effectively communicate design and technology concepts to stakeholders


• Proven ability to build collaborative relationships at all levels and ensuring teams create a collaborative culture


• Previous experience within or collaborating with user experience or retail operations teams


• Ability to work in ambiguity and break-down ambiguity into actionable items


• Ability to navigate internal and external landscapes


• Excellent written, oral, and visual communication skills


• Experience with the world of order management and processing, the nuances automatic order processing, end to end user experience during this time including all interactions for modifications, communications, etc. As the world around us become more and more digital savvy, this traditionally more transactional and operational group of capabilities need to evolve to customer driven products.

• Bachelors or advanced degree in IT, computer science, engineering, business, design, human computer interaction or related field or equivalent work experience


• 8 or more years of relevant Product Management experience (Dev, UX, Strategy, etc.)


• 5 or more years of direct people management and demonstrated success developing engaged, inclusive teams


• 5 or more years of relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.


• 8 or more years of experience managing budgets and resource allocation


• 5 or more years of experience with software applications as they relate to Retail solutions


• 5 or more years of experience with large format retailers delivering universal order management and experience solutions, both online and brick and mortar

• 12 or more years of experience within product team disciplines (e.g. product management, user experience, engineering)


• 8 or more years of direct people management and demonstrated success developing engaged, inclusive teams