Job Description:

About KinderCare Education

KinderCare Education operates more than 1,380 early learning centers, and more than 560 Champions sites, supported by a corporate team of nearly 600 headquarters employees in Portland, Oregon. In 2019, KinderCare Education earned their third Gallup Great Workplace Award - one of only 39 companies worldwide to win this award.

• In neighborhoods with our KinderCare  Learning Centers  that offer early childhood education and child care for children six weeks to 12 years old
• At work through KinderCare Education at Work™, family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care
• In local schools with our Champions  before and after-school programs.

Job Summary

The Business Systems Analyst (BSA) is the vital link between information technology capabilities and the business objectives of KinderCare. In this role the business systems analyst will lead the business through the implementation of cost-effective technology solutions by determining the requirements of a project, program, or product, and communicating them clearly to stakeholders and team members. BSA's represent the front lines in our IT mission, empowering our teams to aggressively pursue opportunities with technology that significantly enhances the center and family experience.

We're looking for a Senior BSA to join our team as a thought-partner with our stakeholders, Product Owners, and Engineers on a myriad of products and projects. This is a rewarding opportunity to be a senior team member with active participation in the development of project/product strategy during planning activities, formulation of clear and comprehensive requirements gathering strategies and execution, as well as user acceptance testing plans and execution. We're looking for someone who also appreciates the value of business process engineering as a foundational piece to projects and has the confidence and capability to dig into the details, document, and drive towards optimal, efficient ways of working with and for our partners and customers.

An ideal candidate is someone who has successfully contributed to large-scale enterprise initiatives, ranging from business automation activities, ERP/CRM upgrades, data migration efforts, on-prem to cloud infrastructure projects, etc.

There is also a production support function that this team supports, and this person will be responsible for contributing approximately 25% (typically less) of their time to these day-to-day operations. These responsibilities include monthly reporting, application related inquiries and escalations, and review and approval of small SQL changes.

This is an exciting job for a high-energy, positive individual who seeks the opportunity to work on high-visibility, Enterprise level initiatives as well as being a big part in maturing the team, IT, and our Business!

Key responsibilities include:

• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Responsible for conducting complex and thorough research of existing processes, systems, systems logic, hardware deployment and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Analyze and verify requirements, user stories, and acceptance tests for completeness, consistency, comprehensibility, feasibility, and testability.
• Provide direction for the best way to support the business strategy and objectives by producing Business
  Requirements tied to strategy that is further decomposed into detailed user, functional, and non-functional requirements. Requirements, user stories, and acceptance test criteria must be composed in a clear manner that is comprehensible to developers, customers and project teams.
• Work with development, QA and UAT teams to ensure delivered solution meets requirements utilizing acceptance test criteria.
• Successfully engage in multiple initiatives simultaneously.
• Provide intake, triage, and bug evaluation of incidents and defects in our Production Support Service Now and Jira queues (25% of time). Help in decreasing the amount of Production Support needed by the BSA team by partnering with our Business stakeholders and product teams to implement better processes and application functionality.
• Participation in User Acceptance Testing

Key desired skills and experience:

• Bachelor's degree from an accredited university in a business related field or equivalent experience
• Minimum 5-7 years relevant experience
• Excellent analytic skills. Must be able to critically evaluate information gathered, reconcile conflicts, decompose high-level information into details, and distinguish solution ideas from requirements
• Superior written and verbal communication skills including technical writing skills

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development. Demonstrated ability to independently perform analysis and author specifications.
• Excellent Business Process Mapping skills, including As-Is and To-Be processes, and process reengineering skills.

• Demonstrated experience working in multiple Software Development Life Cycles (SDLC) required
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Well-versed in querying SQL Server databases

KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work, Champions Before- and After-School Programs, Cambridge Schools ™ , Knowledge Beginnings and The Grove School.

KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Apply Now