Seeking a Customer Service Representative to work at our San Antonio Airton- AirConditioningand Heating location.
Key Roles and Responsibilities:
The ideal candidate will be answering phones and helping to schedule customers or assist them with other inquiries.
You will be on the phone directly with customers and prospects a minimum of 15-20% of your day(s).
Take incoming and make outbound calls, process credit cards, offer service plans, schedule appointments, process refunds.
Data entry including: Utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
Outbound customer phone calls in limited situations. This will typically be following up on permits and inspections but can be related to rescheduling services for customers.
3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
Excellent written communication, as you will be corresponding with Customers.
Working knowledge of technology systems, especially Microsoft Windows operating system Office (Word, Excel, Outlook).
Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE/M/F/Disabled/Veterans.
We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email firstname.lastname@example.org. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the 'Apply' button.
This role is being handled by the Direct Energy talent acquisition team and NO agency contact is required.