Job Description:

Vector Security is looking for Full-Time Customer Service Representatives for our 24/7 Monitoring Center located in Warrendale, PA. Our passion for customer service is what drives us to provide the best experience with every customer interaction.  It begins with hiring great people and we'd like you to join our team! 

The Customer Service Representative is responsible for providing the highest quality customer experience to both our external and internal customers by responding to alarm signals in a timely and efficient manner. The successful candidate will assess the needs of our customers in an effort to not only meet but exceed their expectations. Attention to detail, focus and the ability to communicate effectively are a must.

This is a full-time, non-exempt position. Shifts are 12 hours with a simple two-week rotation, 3 days one week, 4 days the second week. Three days off every other weekend.  Work on average 15 days per month so you can spend more time with family and friends.

Main Responsibilities:

• Process and handle alarm signals accurately and in a timely fashion.


• Dispatch proper authorities (Police/Fire/EMS) per established procedures.


• Respond to inbound calls from customers.


• Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.


• Provide top quality customer service over the telephone.


• Assist customers with their accounts by updating information.

Minimum Qualifications:

• Customer focused


• Ability to quickly navigate within multiple systems


• Ability to type a minimum of 35 WPM


• Detail Oriented


• Must be able to work weekends and holidays


• Must be able to pass pre-employment drug test and background check

 Candidates who have prior experience in customer service/alarm monitoring/call center roles are encouraged to apply.  Both entry level and experienced candidates will be considered for the position.  Solid work history is desired.

Along with a competitive compensation and advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

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  • Medical, dental and vision coverage
  
  
  • Company paid life and AD&D insurance
  
  
  • Company paid short and long term disability
  
  
  • 401K after 60 days of employment
  
  
  • Paid Time Off in first year
  
  
  • Tuition Reimbursement
  
  
  • Employee Assistance Program                
  
  
  
  

                                                                    

 Schedule                                    

This position is not accessible by public transportation

 

Why Join Us?

     Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

     And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

     So, whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

  

Experience

Preferred

• Solid work history is desired.


• Customer service, call center, central station, dispatch experience helpful but not required.

Education

Required

• High School or better

Skills

Required

• Ability to multi-task


• Typing / keyboard


• Organization


• Communication

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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