Posted in Admin - Clerical 10 days ago.
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Location: Warrendale, Pennsylvania
Vector Security is looking for Full-Time Customer Service Representatives for our 24/7 Monitoring Center located in Warrendale, PA. Our passion for customer service is what drives us to provide the best experience with every customer interaction. It begins with hiring great people and we'd like you to join our team!
The Customer Service Representative is responsible for providing the highest quality customer experience to both our external and internal customers by responding to alarm signals in a timely and efficient manner. The successful candidate will assess the needs of our customers in an effort to not only meet but exceed their expectations. Attention to detail, focus and the ability to communicate effectively are a must.
This is a full-time, non-exempt position. Shifts are 12 hours with a simple two-week rotation, 3 days one week, 4 days the second week. Three days off every other weekend. Work on average 15 days per month so you can spend more time with family and friends.
Candidates who have prior experience in customer service/alarm monitoring/call center roles are encouraged to apply. Both entry level and experienced candidates will be considered for the position. Solid work history is desired.
Along with a competitive compensation and advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:
This position is not accessible by public transportation
Why Join Us?
Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.
And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.
So, whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!
Vector Security, Inc. is an Equal Opportunity Employer
Vector Security is a Drug-Free Workplace
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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