POSITION PURPOSE/SUMMARY STATEMENT (defines the major functions/purpose of the position):

The Retail Store Sales Associate will provide a complete shopping experience for customers, involving product knowledge and environmental involvement.

DUTIES AND RESPONSIBILITIES:

Customer Experience:
Greet all customers promptly and courteously as they enter the store.
Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
Understand and effectively communicate the return policy.
Maintain a positive and cheerful attitude and cooperate with teamwork.
Apply the above standards to all phone inquiries.

Merchandising and Maintenance:

Check stock daily to ensure that all products are adequately stocked and available for customers.

All merchandise must be neat sized should from smallest to largest as outlined in the Visual Standards Binder.

Featured merchandise should be prominently displayed in each section.

Maintain store image by adhering to the dress code as outlined in the Policy & Procedures Binder.

Maintain a clean and well-organized back-stock area.

Vacuum, sweep floors and empty all trash each day if required.

Clean employee break area each day.

Operations:

Report to work on time or notify in advance if absent or late.

Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling.

Practice security measures that help prevent theft; understand the procedures for handling shoplifters.

Practice safety consciousness at all times.

Functional Competencies:

Proficient in Microsoft Office Applications

Excellent verbal and written communication skills

Ability to deal with problem situations in a professional manner

Problem solving abilities

Highly motivated, a team player and motivated self-starter

Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities

Effectively present information and respond to questions from managers, sales reps, customers, and co-workers.

Ability to multi-task in a fast paced environment

Education/Experience:

Education:

High School Diploma

Work Experience:

0-2 years of experience

PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.


• Manual dexterity required.