This position will primarily be responsible for the monthly processing of the Information Request (IR) for NAM countries. Responsibilities will include requesting reports from IS team, reviewing the reports for accuracy, submission to management for approval and to Royalty Administrative team for adjustment of Distributor earnings.
Sr. A/R Rep. Revenue Recording will assist in processing refund requests, responding to inquiries from other teams and processing payments. In addition, this position will assist with daily chargebacks and will complete special projects as assigned and provide vital support to all functions within the department.
How you would contribute:
Reconcile IR report to Approved write-off list and provide explanation for variances (i.e. review each order for completeness against the HMS data)
Assist in processing daily chargebacks
Prepare month-end journal entries as needed
Process refund requests daily within established service level agreement
Perform daily reconciliation of refund requests
Collaborate with other teams and departments to resolve any issues
Handle the customer service line for English/Spanish-speaking Members
Assist with collection and processing payments
Assist in projects/tasks as assigned by management
Perform additional duties as assigned
Skills and background required to be successful:
Skills:
Strong PC skills, including proficiency in MS Word and Excel (pivot table, v-lookups)
Display high degree of accuracy, attention to details and ability to meet deadlines with minimum supervision
Ability to work effectively with others in a team environment
Ability to adapt to procedural and organizational changes.
Excellent communication, multitasking, and problem-solving skills
Ability to coordinate workload for effective implementation under minimal direction
Strong focus on customer service, and customer orientation (internal and/or external)
Experience:
4 years work experience in a high-volume A/R department
Experience in collection, processing payments, chargebacks and refunds
Customer service experience
Education:
High School Diploma or equivalent
General Accounting knowledge
Perks/Benefits:
Health & Wellness important to you? We’ve got you covered with benefits day 1! No waiting time for medical, dental & vision
Need a break? We’ve got your back with generous time off, including paid holidays, compensated volunteer days and extra days for the unexpected
Get your fitness on!! Onsite fitness center, group classes including yoga and bootcamp, free personal training and fitness challenges year-round
Get paid and get moving with our Wellness Incentive Program! Annual employee reimbursement (up to $500) and access to a Wellness Coach
Balance equals a healthy and happy community! We offer flexible work schedule, telecommuting and rideshare options
Like freebies and discounts? Complimentary HN products in our stocked pantries, generous discounts and free HN apparel/accessory giveaways
Want to learn more? Don’t wait, APPLY NOW!
At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.
