Job Description:

Account Executive

Location:
Cary, NC

Employment Duration:
Full time

Description
Global Knowledge is the world's leading IT and business skills training provider. Offering the most relevant and timely content delivered by the best instructors, we provide customers around the world with their choice of convenient class times, delivery methods and formats to accelerate their success. Our business skills solutions teach essential communications skills, business analysis, project management, ITIL service management, process improvement and leadership development. With thousands of courses spanning from foundational training to specialized certifications, our core IT training is focused on technology partners such as Amazon Web Services, Cisco, Citrix, IBM, Juniper, Microsoft, Red Hat and VMware. We offer comprehensive professional development for technologies like big data, cloud, cyber security and networking.

Anytime, Anywhere and Anyhow

Founded in 1995, Global Knowledge employs more than 1,100 people worldwide and is headquartered in Cary, N.C. Learn more at .

The Account Executive (AE) is responsible for nurturing and cultivating opportunities and relationships within a set list of accounts. Serving as a POD leader, the Account Executive is responsible for closing all opportunities, whether self-created or generated by members of their POD or an MDR. The AE will be responsible for selling all types of products that GK offers, including Private Delivery, Open Enrollment, Subscriptions and Prepays. The AE is responsible for Sales/Quota Attainment and is responsible for overall Account and Territory growth. Success will be highly influenced by the ability to identify all learning initiatives to apply our products and services to exceed the client's requirements. This position is either a remote or local position based on assigned territory.

Key Responsibilities

- Responsible for selling and closing business for all types of products that GK offers, including Private Delivery, Open Enrollment, Subscriptions and Prepays

- Achieving targeted new pipeline, sales activity and quota goals on a monthly, quarterly and annual basis for assigned territory

- Establish and grow a Global Knowledge presence within a set list of accounts or region

- Serve as the leader of the POD and work with members of the POD to create a strategic plan for growth within account base

- Utilize provided tools within a recommended cadence to increase growth within accounts and the territory as whole. These include Sales Intel, LinkedIn, CRM, Spend Reports, Sales Plays, etc.

- Determine customer business drivers and objectives

- Effectively use the CRM for pipeline development, activity management, opportunity management and forecasting

- Execute the Solution Selling process with all product types

- Execute high attention to detail when processing orders and payments for course/product enrollments

- Establish personal relationship with key decision makers within account base

- Determine budget requirements within accounts

- Respond to activities and creating follow up tasks in a timely manner

- Collaborating with other groups/departments

- Creating an effective 'hand off' system to Customer Success Manager to ensure that customers are onboarded and taken care of post-sale

- Assisting with customer issues and requests as needed

Required Skills

- Ability to follow established processes

- Ability to provide feedback on processes

- Strong closing skills

- Time management

- Ability to build rapport with customers

- Account/Territory Planning

- Strategy development and execution

- Ability to analyze data

- Assertiveness

- Great communication and presentation skills

- Active listening

- Ability to thrive in a fast-paced environment

- Critical thinking

- Ability to cultivate prospects

- Resourcefulness

We offer a lively, supportive environment and an attractive compensation/benefits package that includes medical/dental/401(k) and an on-site Fitness Center.

Global Knowledge is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

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