Job Description:

The Role

The role

Technical Support (50%) Provide technical support to Technicians when issues cannot be resolved, training and/or information to Distributors, Dealers, Sales and Service, internal departmental personnel, and sales companies regarding industrial and oil-free products marketed throughout the region. Review new products and product information from a sales and service perspective to determine feasibility and required resources and/or services. Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by either Atlas Copco or distributor field operations.

Customer Service (30%) Review feedback on product performance and operational issues. Forward feedback to appropriate departments/authorities/divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution. Liaise with technical support engineers at Airpower to expedite the timely and appropriate resolution of service issues.

Warranty Claims and Part Returns (20%) - Review and process warranty claims for industrial and oil free products. Review and process material that is returned (service initiated or element exchanges), as needed. Prepare and distribute inspection reports and other notifications for field release based on this review and analysis.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

What you can expect from us*

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Paid time off
Life & Disability insurance
Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

What we expect of you*

Skills and experience

Must be proficient in the use of Microsoft Office, including Word and Excel, as well as in IBM Lotus Notes applications.

3-5 years of technical field service experience maintaining and repairing industrial compressors and dryers (Atlas Copco and other).

Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco industrial and oil-free compressors.

Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Minimum of a 4-year technical and/or mechanical engineering degree, or equivalent experience (e.g. 10+ years).

City
Rock Hill

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Atlas Copco Rental LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

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