Online Banking Specialist Opportunity Overview

As the Online Banking Specialist with Banner Bank you will provide function-specific, day-to-day client and operational support for the Digital Client Support (online and mobile banking) Department.

As an Online Banking Specialist with Banner Bank you will have the opportunity to:

• Assist clients with online banking questions and issues while ensuring positive resolution and exceptional customer service


• Answer incoming customer/branch inquiries and account maintenance requests, and researching/resolving problems and errors in a timely manner. Resolve EFT disputes


• Provide tier 2 telephone and e-mail support to internal and external clients


• Process applications for Online Banking and Bill Payer


• Perform data entry and file maintenance to deposit accounts and online/mobile banking profiles. Activate accounts and assess fees


• Perform Start-of-Day and End-of-Day processing within deadlines


• Comply with policies, procedures, security requirements, and government regulations

Travel: Overnight travel as required

Preferred Skills

• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems


• Basic knowledge of online banking products and services


• Possess client service, interpersonal, and relationship building skills


• Possess effective verbal and written communication skills; proper phone and email etiquette required


• Possess effective selling, cross selling and referral skills


• Possess strong mathematical, problem solving, and negotiation skills


• Ability analyze client related financial information

Compensation & Benefits

• Excellent compensation, plus bonus potential


• Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection


• Paid vacation time, sick time, annual personal days and 10 company paid holidays


• 401k (with up to 4% match)


• Tuition reimbursement after 1 year of service

About Banner Bank

More than 125 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2018. Likewise, our financial strength and stability are key reasons Forbes included us on the Best 100 Banks in America the past three years.

With more than $11 billion in assets and over 200 locations, in Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering solutions to help clients dream big and achieve more, we support employee volunteerism and donate millions of dollars each year to community organizations.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

NOTICE TO RECRUITMENT AGENCIES:

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.