Customer Advocate- Consumer Corporate Office, 111 Morgan Way, Morgantown, Pennsylvania, United States of America Req #2058
Wednesday, December 2, 2020
Before you begin, please note special application instructions below:
COMPANY BACKGROUND:
Morgan Corporation is the largest manufacturer of medium duty freight and refrigerated van and truck bodies in North America. Founded in 1952, as a small welding shop in Morgantown, Pennsylvania, on the site where Conestoga wagons were manufactured through the late 1800s, we have experienced tremendous growth and continue to look for additional expansion opportunities around the world. With a total of fourteen manufacturing and six service facilities strategically located across the U.S. and Canada, Morgan is able to provide the quality, service, and prompt delivery our customers expect.
A subsidiary of J.B. Poindexter, a privately held diversified manufacturing company, Morgan Corporation offers a vast variety of career opportunities, internally as well as within the J.B. Poindexter family of companies. We offer competitive salaries and progressive benefits including health, dental, vision, life insurance, disability plans, 401K, paid time off, tuition reimbursement and more. We pride ourselves in team member development, performance, recognition, and a culture of diversity and respect. Whether you are taking the next step of your career or just beginning, joining Morgan's winning team means being part of a great home away from home. You will be challenged. You will be proud.
POSITION SUMMARY:
The Consumer Customer Advocate will act as the primary conduit for information between the Operations and Sales Teams for Consumer and other major customers, including interfacing with Consumer as required.
KEY DUTIES & RESPONSIBILITIES:
Ensuring communication between Operations and Sales, including the Customer as required for the purpose of improving customer satisfaction and increased Morgan Corporation performance to customer requirements. This includes but not limited to:
Review inbound Consumer orders to ensure routing to optimum plant for best on-time delivery performance
Expediting issues for the plants and sales
Evaluating issues and reason codes for OOC(Out of Compliance)
Manage CD date changes using the "Consumer Commit Date Change Report"
Maintain communications of plant lead times with Consumer corporate purchasing group.
Rebalance Consumer existing orders between plants to maximize on-time delivery performance
Summarizing key areas of plant capacity backlog
Review plant schedules and ensure all units are scheduled to meet customer delivery expectations (use of weekly CD change report).
Coordinate and assist in BOM audits on one of each model built in the current year.
Roll final schedule up into a revenue plan
Follow-up on late chassis and customer supplied materials.
Create an Agenda and manage the weekly consumer call with operations and support groups
Produce monthly delivery performance reports.
Track and communicate units in delay (RED WIP) from each plant (plant errors, material delays, holds, etc.)
Publish exception report and follow-up on exceptions.
Maintain list of and communicate long lead raw materials.
Maintain problem order logs
Quote problems
Order entry problems
Engineering holds
Plant red flags and deviation requests
Assisting in Traffic oversight
Act as the liaison between sales, engineering, manufacturing, purchasing, chassis OEM'S and customers
Schedule all of the pilot and customer visits. Send out detailed meeting notes of findings from each pilot. Follow up to make sure the findings do not reoccur at the next inspection.
Along with PIC Group work on completed U-Haul deliveries...drive away. This includes setting up all of the required delivery locations requested by U-Haul.
In daily communication with all of the Consumer locations on anything from starts, completions, material problems.....am the go to person they call for anything.
(Penske, U-Haul and Budget) on license plate delivery and any issues that arise from them
Keep Sales Reps up to date on any and all activities going on. Make the entire Consumer process flow and succeed.
Communicate daily/weekly/Hourly with the chassis OEM's to confirm chassis are flowing to meet demand
Generate tracking tools/files to be sent to all OEM's
Chase U-Haul Customer supplied material
Order any replacement parts that may be needed throughout the run
for all locations to cover any excess material needed prior to finalizing the payoff at the end of the run.
Document current processes and create tools for Operations and Sales to improve the management of these accounts.
Establish a proactive and effective communication process and provide subsequent training that is a result of system changes, new tools, and/or enhancements.
Fill in as back up for Corporate Materials team members as it applies to Consumer.
Perform other duties as assigned.
EXPERTISE REQUIRED:
BS/BA degree in business or related field, preferred.
APICS and PMP certification, preferred.
Understanding of all functional aspects of Scheduling, Project Management, and Materials Management.
Advanced knowledge of ERP/MRP systems. AS/400 and J.D. Edwards experience a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This job operates in a manufacturing plant environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
SPECIAL APPLICATION INSTRUCTIONS :
Click the link below to complete our pre-employment assessment (approximately 30 minutes)
After completing the pre-employment assessment, apply via the original posting page.
After completing your online application, your pre-employment assessment results and application/resume will be thoroughly reviewed and you may be contacted for a personal interview.
