The Host’s role is to warmly greet, seat and assist guests in accordance with matchbox quality standards and appropriately manage guest flow. The Host is a hospitality professional who is warm, genuine, and engaging, as well as efficient and accurate to ensure an extraordinary experience for all our guests.
Summary of Essential Functions
Greets guests and facilitates seating guests per timing and service standards, which include prolonged standing and walking throughout duration of shift
Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage
Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant
May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents
Knows the food and beverage menu, and is able to speak to the menu from memory.
Completes side-work tasks as assigned
My take to-go orders, which requires writing orders and ringing orders into the point of sale system
Navigates reservation/guest management system quickly and efficiently
Understands and practices proper safe food and beverage handling procedures in accordance with local government standards
Knowledge/Skills + Abilities
Experience in high-volume, upscale casual dining or an equivalent service environment preferred
High school diploma (or equivalent) required
At least 18 years of age (unless permitted by law)
High energy and stamina. Able to work within a fast-paced, highly mobile environment
Able to stand and walk for up to 10 hours per day preferred
Able to lift and carry up to 40 pounds
Able to work calmly and effectively under pressure
Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
Able to communicate effectively in the primary language of the work location (verbal and written)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.