The Sr. Experience Design Manager will apply their knowledge of experience design to meaningfully create and improve the experiences customers have with Best Buy. This role is an advocate for customers and employees, a creative problem solver, and a leader who can collaborate across teams and disciplines to influence with and without authority.
The Senior Manager leads a team of Experience Designers embedded across product teams with a focus on building Loyalty and Supporting Best Buy’s Customers. This role will work in partnership with product teams, Experience and Customer strategists, stakeholders, and business teams across the organization. The Senior Manager leads and assists in discovering, defining, and delivering experiences customers will have with Best Buy, and helping individuals and teams across the enterprise understand and embrace Human-Centered Design. This includes having an understanding of the enterprise customer and employee strategy. As a representative of the Customer Office in the organization, the Senior Manager, Experience Design responsible for Loyalty and Support experiences will keep their teams accountable to long-term strategy by way of iterative product design.

Best Buy’s culture is inclusive. We reflect our customer base and the population of the communities in which we serve. At Best Buy, we include people from all backgrounds and identities, and we’ll maintain open communication about our goals, opportunities and challenges.

Our Inclusion and Diversity outcome is to foster an inclusive culture that embraces our differences and provides employees an environment where they can bring their whole selves to work.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

• Lead, coach, and inspire a team of experience designers in in the three core HCD Competencies: Research, Strategy, & Communication


• Oversee the performance, development and growth of individual contributors and inspire them to pursue excellence


• Work with team members, peers, and cross-functional product partners to balance workloads across individuals and teams


• Build alignment and strong relationships with executives, leaders, and teams across the Experience Team, and Customer Office


• Drive the delivery of successful product key results through the most effective outputs (e.g. journey maps, strategic briefs, guiding principles).


• Help team members craft compelling stories that carry the experience strategy vision through iterative product design


• Set a standard of excellence in team actions, outcomes, and deliverables


• Participate in an Experience Design team culture that embodies the Best Buy values by showing respect, humility & integrity, unleashing the power of our people, having fun while being the best, and learning from challenge & change


• Advocate for customer and employee needs in every interaction


• Design and facilitate internal working sessions & meetings

• 2 or more years of experience in a manager role, or 8 or more years in another experience design- or strategy-related role (e.g.,Copywriter, Interaction Designer, Information Architect, Visual Designer, Product Designer, etc.).


• Demonstrated experience in envisioning, defining, and modeling end-to-end, multichannel customer experiences


• Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design


• Portfolio of work that demonstrates:
  
  
  • Knowledge and skill in experience strategy and design
  
  
  • Generating experience insights and/or applying customer insights identified from research and other customer signals from search, digital, and social data