Posted in Other 30+ days ago.
Type: Full Time
Location: Victor, New York
About Us:
CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.
CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named "One of the Most Entrepreneurial Companies in America" by Entrepreneur Magazine.
Job Summary:
Customer Success Representatives (CSR) are the face of the CoverWallet service team. That means that they are typically the first team to work with customers after they purchase a policy. CSRs interact with customers primarily through inbound phone calls and email, in addition to helping customers connect with their Account Manager for more complex servicing requests.
Essential Job Functions:
* Handles around 30-40 inbound customer service calls each day
* Connect customers with their assigned Account Manager when requiring assistance from a licensed insurance professional
* Send customer relevant account information via email upon request
Qualifications:
Education/Experience :
* High School Diploma or GED, Associate's degree preferred
* Customer service and sales experience preferred, especially in a call center environment
Technical:
* Basic computer literacy, G suite preferred and Salesfoce a plus.
* Strong ability to communicate via email and phone.
Professional:
* Ability to build strong relationships, initiate action and adjust to change are key attributes to this role
* Demonstrated strong verbal, written and interpersonal communication skills
* Creative problem solver with strong analytical skills; self-motivated; excellent communication skills
* Ability to take the initiative to gather and use customer feedback to identify both needs and opportunities
Physical Requirements/Work Environment:
* Must be able to stand, walk, sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2481876","qualifications":"UNAVAILABLE","responsibilities":"
About Us:
CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.
CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named "One of the Most Entrepreneurial Companies in America" by Entrepreneur Magazine.
Job Summary:
Customer Success Representatives (CSR) are the face of the CoverWallet service team. That means that they are typically the first team to work with customers after they purchase a policy. CSRs interact with customers primarily through inbound phone calls and email, in addition to helping customers connect with their Account Manager for more complex servicing requests.
Essential Job Functions:
* Handles around 30-40 inbound customer service calls each day
* Connect customers with their assigned Account Manager when requiring assistance from a licensed insurance professional
* Send customer relevant account information via email upon request
Qualifications:
Education/Experience :
* High School Diploma or GED, Associate's degree preferred
* Customer service and sales experience preferred, especially in a call center environment
Technical:
* Basic computer literacy, G suite preferred and Salesfoce a plus.
* Strong ability to communicate via email and phone.
Professional:
* Ability to build strong relationships, initiate action and adjust to change are key attributes to this role
* Demonstrated strong verbal, written and interpersonal communication skills
* Creative problem solver with strong analytical skills; self-motivated; excellent communication skills
* Ability to take the initiative to gather and use customer feedback to identify both needs and opportunities
Physical Requirements/Work Environment:
* Must be able to stand, walk, sit; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of
