Job Description:

The Role

Mission

Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care issues and technical issues.

Roles and Responsibilities

Business Management (50%) Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations throughout the region by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.

Customer Relations (30%) Visit customers in region and provide advice on service standards. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).

Safety (20%) Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Act as a mentor to other Service Managers advising them on Technician growth, Management issues and Customer care issues.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

What you can expect from us*

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

* Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

* Health insurance/ Dental insurance/ Vision insurance

* Competitive paid time off

* Car Allowance

* Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

What we expect of you*

Supervisory Responsibility

* Directing the work of others

* Compensation consideration

* Disciplinary action/counseling

* Performance appraisal process

* Coaching for improvement

Experience

* 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.

Education

* High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.

Skills

* Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, SAP is a plus. Some travel required. Must have a valid driver s license.

City
Fremont, CA.

Atlas Copco Rental LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

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