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Job Description

Global Business Information Analyst

Key Focus :

Responsible for supporting Manulife Investment Managements Investment Business Office and global new business development efforts by providing general analytical support to the Sales, Consultant Relations, Relationship Management and Marketing teams. Primary responsibilities include gathering data and preparing custom and standardized reports for use by Global Distribution, Marketing and other business units.

Responsibilities :

• Support the development and implementation of processes and controls to support the data management process.


• Coordinate all aspects of market data and sales reporting requests to assure overall quality meets firm standards


• Propose ideas and methodologies to create more efficient reporting while mitigating risk.


• Collaborate with key stakeholders across the business to gather asset and personnel information, question and challenge where appropriate; escalate issues requiring resolution.


• Perform data mining from a myriad of sources; including internal systems/databases, manually constructed files and additional sources as required to effectively respond to requests from the global client base. 


• Support production of Sales effectiveness/productivity metrics and monitoring " track and report on key sales metrics.


• Build, maintain, and enhance processes to continuously monitor data quality and integrity.


• Support the Global Business Information team with on-going projects and initiatives


• Act as a backup for sales reporting and analysis

Recommended Experience:

• 2 years financial services experience preferred


• Superior Excel/Word skills desired, including pivot tables, formatting and data presentation


• Familiar with Microsoft Access


• Familiar with Power BI

Knowledge & Skills:

• Bachelors degree required. Preferably in business, finance, economics or related discipline


• Demonstrated critical thinking and decision-making competencies


• Strong analytical skills and attention to detail


• Excellent organizational and time management skills; ability to manage multiple priorities


• Proactive and takes initiative; ability to identify and implement enhancements to existing processes


• Ability to work independently in a dynamic, metrics/deadline driven environment


• Excellent professionalism, interpersonal and relationship building skills


• Flexible and adaptable when dealing with change


• Ability to learn complex concepts quickly

If you are ready to unleash your potential, its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John   Hancock , we embrace our diversity. We strive to attract,   develop   and   retain   a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,   colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.  

It is our priority to remove barriers to   provide   equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with   applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

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