Company: FedEx Logistics
Job Title: E-Commerce Operations Support Specialist
Job Requisition Number: RC306713
Time Type: Full Time
Job Type: Regular
Primary Job Posting Location:
8500 Osage Ave
Angeles, California 90045
United States

Posting Date: 2020-11-27
Job Posting End Date: 2020-12-06

Under general supervision, the E-Commerce Operations Support Specialist will be responsible for ongoing vendor management support and reporting responsibilities for all Cross Border Logistics facilities in the West Coast region. Support duties will include operational systems maintenance and troubleshooting along with generating operations reports including volume, flow rates, service levels. The E-Commerce Operations Support Specialist will report to US Operations. The role will require a regular presence at facilities in support of vendor management in the West Coast US to ensure best practices are being implemented and maintained for processing and dispatching of eCommerce / eCommerce Lite products, as well as fulfilment and other processes where applicable. This role will require maintaining regular communications with the US Operations Team, reporting processing procedures, standard operating procedure compliance and monitoring key performance indicators. This role will work with the US Operations Team to implement changes if and when required to create a fluid process flow from first mile pickup to on-time delivery. Close communication, monitoring, analysis and discretion are key elements of this position.

Strong vendor management skills such as:
Monitoring vendor's compliance to service level agreements (SLA)
Setting and tracking key performance indicator performance adherence by vendor
Ensuring relevant stock levels and record keeping is kept and reported
Maintaining vendor compliance to FedEx Security standards for facilities
Providing operational subject matter expertise on existing and new services where necessary
Liaising with other vendors (where applicable) to ensure correct documentation is being produced / presented
Strong understanding of operational processes including:
Understanding inbound eCommerce volume processes to ensure arrival of volume will support deadlines agreed with customers / vendors
Liaising with vendor Leads to ensure standard operating procedures are being implemented and maintained
Maintaining all operational records provided by vendor
Operational reporting skills including providing:
Standardized reports to Manager, US Operations and US Operations team
Regular Ops Team reports to highlight areas of activity / opportunity / concern
Innovative mindset and ability to recognize operational improvement opportunities such as:
Identifying areas for operational improvement/ growth within facilities associated with processes / facility layout / cost management
Championing opportunities as appropriate for expansion to other FCBL facilities

Knowledge, Skills and Abilities Required:
Bachelor's degree/equivalent. Must have at least two (2) years experience in vendor management, project management or operations. Must possess strong project management skills and experience. Must have experience using MS Excel and database platforms to pull and analyze data in support of key initiatives. Experience and comfort in developing executive level (MS PowerPoint) presentations along with strong communication skills to multiple audiencesacross all levels of the company. Must possess creative critical thinking and problem solving skills. Must be able to handle multiple applications/projects simultaneously. Demonstrated analytical skills and experience applying measurement to decision-making. Demonstrated ability to build and maintain strong internal relationships with cross-functional stakeholders. Demonstrated experience in managing a vendor in a service field; transportation & logistics preferred. Must have strong attention to detail and excellent written and verbal communication. Must possess strong customer service, multi-tasking, analytical, and prioritization skills.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English () and Spanish () before proceeding with your job application. Click here to read the Right to Work Notice available in English () and Spanish (). Additional information about the E-Verify program can also be found at www.uscis.gov.

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.
Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.
Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click and to read more about \\"Equal Employment Opportunity is the Law.\\"
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840..