Job Description:

less than span style="font-family:"Verdana",sans-serif" Selling and Service

* less than span style="font-family:"Verdana",sans-serif" Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values

* less than span style="font-family:"Verdana",sans-serif" Endorses, models and develops team to deliver Coach s Selling and Service expectations

* less than span style="font-family:"Verdana",sans-serif" Enforces sales strategies, initiatives and growth across all categories

* less than span style="font-family:"Verdana",sans-serif" Flexes store business strategies and personal selling techniques to contribute to overall store and financial results

* less than span style="font-family:"Verdana",sans-serif" Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

* less than span style="font-family:"Verdana",sans-serif" Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store s performance at all times and achieves sales through team

* less than span style="font-family:"Verdana",sans-serif" Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution

* less than span style="font-family:"Verdana",sans-serif" Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

* less than span style="font-family:"Verdana",sans-serif" Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

* less than span style="font-family:"Verdana",sans-serif" Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager

* less than span style="font-family:"Verdana",sans-serif" Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

* less than span style="font-family:"Verdana",sans-serif" Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace

* less than span style="font-family:"Verdana",sans-serif" Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to style

* less than span style="font-family:"Verdana",sans-serif" Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

* less than span style="font-family:"Verdana",sans-serif" Coaches team on how to incorporate trends into their selling experience with customers

* less than span style="font-family:"Verdana",sans-serif" Influences customer s purchase decisions by balancing patience and assertiveness

* less than span style="font-family:"Verdana",sans-serif" Sensitive to customer and team s needs and tailors approach by reading cues

* less than span style="font-family:"Verdana",sans-serif" Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriate

* less than span style="font-family:"Verdana",sans-serif" Encourages team to build long-term relationships with customers to drive business

* less than span style="font-family:"Verdana",sans-serif" Develops both self and individual product knowledge skills and remains aware of current collections

* less than span style="font-family:"Verdana",sans-serif" Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all times

* less than span style="font-family:"Verdana",sans-serif" Understands the positive sales impact staffing has on the business and recruits accordingly

* less than span style="font-family:"Verdana",sans-serif" Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

* less than span style="font-family:"Verdana",sans-serif" Ensures all daily tasks are completed without negatively impacting service of Coach standards

less than span style="font-family:"Verdana",sans-serif" Workplace and Environment

* less than span style="font-family:"Verdana",sans-serif" Creates enthusiasm and positivity for a shared vision and mission

* less than span style="font-family:"Verdana",sans-serif" Leads by example

* less than span style="font-family:"Verdana",sans-serif" Demonstrates confidence when leading the team and managing the store

* less than span style="font-family:"Verdana",sans-serif" Takes initiative; has a high level of ownership and accountability for results of self and others

* less than span style="font-family:"Verdana",sans-serif" Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriate

* less than span style="font-family:"Verdana",sans-serif" Builds trusting relationships with peers and team

* less than span style="font-family:"Verdana",sans-serif" Acts as advocate for the team and Brand

* less than span style="font-family:"Verdana",sans-serif" Is adaptable and flexible to change

* less than span style="font-family:"Verdana",sans-serif" Switches gears based on the needs of the business both seamlessly and pro-actively

* less than span style="font-family:"Verdana",sans-serif" Welcomes feedback and adapts behaviors as appropriate

* less than span style="font-family:"Verdana",sans-serif" Maintains a calm and professional demeanor at all times

* less than span style="font-family:"Verdana",sans-serif" Fosters an environment of teamwork and collaboration

* less than span style="font-family:"Verdana",sans-serif" Creates short and long-term strategies to achieve personal metrics and performance

* less than span style="font-family:"Verdana",sans-serif" Uses available resources to make informed decisions and takes appropriate partners when necessary

* less than span style="font-family:"Verdana",sans-serif" Utilizes Company tools to keep self-informed

* less than span style="font-family:"Verdana",sans-serif" Delegates and empowers others

* less than span style="font-family:"Verdana",sans-serif" Recognizes and values individual performance and communicates appropriately

* less than span style="font-family:"Verdana",sans-serif" Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager

* less than span style="font-family:"Verdana",sans-serif" Resolves performance problems using appropriate communication, coaching and counseling techniques

* less than span style="font-family:"Verdana",sans-serif" Works with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidates

* less than span style="font-family:"Verdana",sans-serif" Recruits, interviews, on-boards and works closely with the Store Manager on strategies to retain top talent

less than span style="font-family:"Verdana",sans-serif" Operations

* less than span style="font-family:"Verdana",sans-serif" Manages daily operational tasks according to Coach standards including selling and

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