Lake Forest, Illinois
Job REQID 7465
Job Function Administrative Support
Shift Day Job (1st)

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description
The Perioperative Clerk reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
- Answers, screens and directs incoming phone calls as appropriate for assigned department.
- Communicates (verbal and/or written) with a wide range of departments and staff that includes but is not limited to physicians, patients, management, staff and vendors.
- Opens, sorts and distributes incoming mail and prepares outgoing mail.
- Maintains files and record keeping systems as necessary for assigned department.
- Maintains sufficient inventory of office supplies and printed forms for the perioperative department assigned.
- Manages daily print jobs appropriate for assigned perioperative department, which may include but is not limited to: Schedules, pick lists, preference cards, patient ID labels, and any additional print jobs as necessary for the assigned perioperative department.
- Assists Perioperative Director and Managers with administrative duties as requested.
- Assists with perioperative duties as assigned.
- Perioperative Clerk Pre-Anesthesia Department:
- Assists in the preparation of patient charts.
- Prepares completed charts for transport to hospital and maintains daily chart tally.
- Works with scheduling team and notifies the PAC team of any add-on or cancelled cases, including next day changes.
- Works with the Interventional Services Scheduling staff for patient scheduling related questions.
- Files incoming faxes.
- Assists with follow up calls to Physicians, labs, outside facilities, etc. for documents needed to ensure the patient is sufficiently prepared for procedure as requested.
- Calls patients with next day time changes as requested
- Assists in preparation and distribution of staff daily scheduled assignments.
- Utilizes Microsoft Office applications as needed.
- Scans specified documents as assigned.
- Perioperative Clerk Surgery Department:
- Reviews and compares perioperative paper and/or electronic patient charges, enters manual charges into the computer system as appropriate and makes necessary adjustments to ensure accurate charges for any/all phases of patient perioperative care as assigned.
- Collaborates with managers, nursing, supply management staff, and appropriate staff as needed to ensure accurate charge entry.
- Enters designated perioperative data.
- Enters patient charges for anesthesia time and supplies as needed.
- Enters OR implants into the electronic patient chart as necessary.
- Enters case level charges as necessary.
- Reviews the daily charge report for any perioperative phase as assigned, reconciles charge discrepancies, works with appropriate department for charge questions, discrepancies and issues and works through to resolution.
- Collaborates with appropriate teams to resolve Work Queue (WQ) issues.
- Collaborates with appropriate teams to resolve cosmetic combo charge issues.
- Assists with perioperative database applications as assigned such as but not limited to item file and charge code maintenance.
- Assigns or requests charge codes for inventory and supply items for the perioperative department as assigned.
- Fills out Daily call Schedule for department and Nursing Operations Leader(s).
AA/EOE.

Qualifications
Required:
- High school diploma or equivalent.
- Must be able to perform basic mathematical functions, read and write in English.
- Basic computer skills.
Preferred:
- Medical Terminology.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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