What makes Gartner HR a GREAT fit for you? When you join Gartner, you'll join a fast-paced, dynamic team. We're a people business. From talent acquisition and management to compensation, benefits, analytics and operations, finding and keeping the right people is the core of our strategy for success. You'll work alongside smart, creative, motivated colleagues and have unlimited opportunities to develop in your career. If you love working with people and making the connection between great talent and company success, we want to connect with you.
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About this role:
The HRIS Analyst/Manager provides operational leadership and excellence in execution. This role sits within the HRIS organization and requires a leader with a strong customer orientation, deep understanding of recruiting processes and expert technical knowledge of Workday Recruiting. Knowledge of Avature Candidate Relationship Management (CRM) solutions is a plus. This role acts as the Product owner for these technologies, and the manager for resources assigned to support these technologies. The successful candidate must provide line of sight into HRIS team work, estimate the delivery of issues fixes and product enhancements and manage the team to these deadlines while providing strong communication to the business. They must also prove strong vendor management skills, ensuring our partnerships with technology vendors and system integrators delivers on the quality and timelines necessary to effectively support the business.
What you'll do:
Evolve the Talent Acquisition technology portfolio and roadmap in partnership with our Recruiting Operations team and Recruiting leadership
Manage relationships and meetings with key business partners to ensure visibility and partnerships for issue resolution and enhancements
Manage the Workday and Avature capabilities within our HRIS team, developing and motivating staff within the function
Own and execute on system administration for Avature Candidate and Event Management & Workday Recruiting, Onboarding & Position Management, including configuration, business processes, security & compliance, notifications, auditing and data quality management
Manage capability specific vendor led releases, including the management, configuration and development of new features, as well as creation and execution of regression test plans
Drive operational excellence in our existing systems of record, continuously evolving processes, managing the Adoption Roadmap, ensuring the priority resolution of issues and application of project management principles for longer term initiatives
Manage bug/issue resolution processes: root cause analysis, impact analysis and driving solution design; in addition to implementing, testing and deploying solutions
Manage system enhancements: feature design, implementation, testing, and deploying enhancements
Support PAO Reporting team for the definition and testing of report & dashboard needs of the organization including requirements, design, build, test and delivery, as well as the creation of calculated fields where necessary
Manage processes associated with mass data loads via the Enterprise Interface Builder (EIB)
Compliance enablement via HRIS systems and processes, including the liaison with key contacts to understand changes in regulatory environment
Execute and lead quality assurance efforts to ensure the accuracy of data and information
Participate in and lead requirements gathering sessions with functional subject matter experts, IT and users
Support team in handling end users inbound request including the development of knowledge management collateral to support training and education efforts
Lead vendor management efforts relative to Workday Recruiting, Avature and supporting 'lean-on' resources
Remain apprised of evolution of the Avature & Workday product as it pertains to the Gartner operating environment to further improve value of HRIS
Support Recruiting Operations in change management efforts relative to the digital transformation and technology improvements
What you'll need:
Bachelor's Degree in Computer Science, Information Systems or related field preferred
2+ years of professional experience managing HR technology operational teams
2+ years' Workday experience (Workday Recruiting is a must)
CRM (Avature, Beamery, Phenom People, Smashfly, etc.) experience is preferred
Implementation experience is preferred
Strong experience working on a global team, supporting global customers
Experience developing reports, dashboards and calculated fields in Workday required
Superior Microsoft Excel skills required
Strong service orientation with a high sense of ownership and accountability
Proven ability to work independently and as part of a team
Strong analytical, troubleshooting and problem-solving abilities
Strong work ethic and motivated to achieve goals and exceed expectations
Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
A 'systems' thinker with a process orientation and significant attention to detail
Superior interpersonal, written and oral communication skills
High level of executive presence
Change management experience
Who you are:
Above average level of detail
Ability to multi-task
Ability to work at a fast pace with shifting priorities
Above average research and troubleshooting skills
Self-starter
Ability to adapt to change
Continually looks to share and improve working practice in the team.
Positive, client-focused mindset.
What we offer:
A seat to the table to help drive peak performance in a growing, people business.
Encouragement to be innovative and challenge status quo.
Exposure to industry leading training and development.
Performance based recognition and rewards.
Job Requisition ID:49559
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