Job Description:

- Retention and growth of Small Employer Groups

- Uses sales concepts and company policies/procedures to solve varied problems

- Follow standard practices/procedures in analyzing situations or data to come to resolution

- Meet with broker to keep them informed of our products, online tools, and resources

- Conduct open enrolment meetings as needed for employer groups

- Uses general knowledge of BSCA products: including TRIO, Tandem PPO, and Specialty products with some knowledge on how they compare to competitive offerings to support accounts and retention goals

- Uses general understanding of BSCA and BSCA product value propositions based on client buyer type to support accounts

- Uses general understanding of upcoming developments in the healthcare market (healthcare reform, state and local healthcare legislation, new entrants, customer need shifts)

- Clearly articulate thoughts and present BSCA prepared presentation decks

- General understanding of the renewal process

- Builds client relationships through brokers

- Inquires to understand client needs

- Updates Shield Link with accurate, thorough, and timely information

- Uses resources on Shield Central, has general understanding of some contacts in other departments

- Uses available resources to complete back-office tasks and solve problems. General understanding of BSC tools and systems: Shield Link, Shield Central, FACETs

- General understanding of processes that involve other functional groups: EDI, I&B, UW, Claims and Producer Services

- Generally, requires moderate to thorough experience in sales or marketing

- Typically has a bachelor's degree

- 2-4 years of Health Plan sales experience

- Has negotiating skills

- Current life license required

- Expert knowledge of the health care industry and related benefit products and services

- Expert knowledge of cost management strategies

- Proven track record of understanding the customer and their underlying needs

- Proven excellence in account management skills and account retention

- Can interpret and articulate reasoning behind rate calculations

- Excellent negotiation skills

- Requires practical knowledge of job area typically obtained through advanced education combined with experience

- Typically, requires a college degree or equivalent experience and minimum 3 years of prior relevant experience

Additional Information

- Our Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

- Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

- Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

- Requisition ID: 20002JY

- Posting Date: Nov 25, 2020

- Schedule: Full-time

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