Communication Specialist

Job Locations

US-HI-Honolulu

iCIMS Requisition ID

2020-13125

# of Openings

1

Job Families (Portal Searching)

Communications

Overview

Hawaii Life Flight (HLF) is a leading provider of air medical services, management and experience in the air medical industry. HLF has developed a proven business model that allows our programs to experience success in caring for and transporting patients between island hospitals to larger care facilities. We utilize the most advanced equipment, quality aircraft, and most importantly, trained and experienced staff to accomplish our mission of saving lives and caring for the communities we serve.

Responsibilities

Hawaii Life Flight (HLF) is currently seeking a full time Communications Specialist to join our team in Honolulu, HI. The Communications Specialist will work in a fast-paced environment, working both individually and in a team environment to receive and coordinate emergent and non-emergent telephone requests for patient transports via air and ground ambulance 24 hours per day, 7 days per week. This exciting position will allow you to work closely with pilots, nurses, aircraft mechanics and administrators to ensure our patients are flown to their destination in a timely manner. Position includes benefits, medical/dental, paid time off, holiday pay and 401K (company match after one year of employment).

The starting pay is $18.50/hour.

Qualifications

QUALIFICATIONS
The ideal candidate will have:
Excellent verbal and written skills
- Previous customer service and/or phone experience
- Problem-solving and conflict resolution skills
- Proven ability to handle multiple tasks and rapidly changing priorities while maintaining attention to detail and superior customer service
- Basic math skills
- Time management skills
- General geographic knowledge and map reading skills
- Working knowledge of Microsoft Word, Excel, Outlook and Internet search engines
- Able to type a minimum of 35 wpm (typing test will be included in the interview process)
- Ability to think and act quickly under pressure
- Ability to answer and field calls from multiple phones
- Ability to learn quickly
- Ability to take direction and feedback well

ADDITIONAL INFORMATION

Guardian Flight is an equal opportunity employer and as such, affirms in policy and practice to recruit, hire, train and promote, in all job classifications without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, disability status or status as a protected veteran.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. We believe that diversity lends a regional, national, and global advantage to the clients we serve. Our workforce consists of dynamic individuals, with a range of backgrounds, talents, and skills.

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