Req ID: 107895

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Business Process Analyst to join our team in Winchester, Virginia (US-VA), United States (US).

Functional Responsibility

Identify and define core business processes that drive value and require optimization
Collaborate with stakeholders across processes, facilities, locations, units and levels (staff to executive) to gain an understanding of business objectives, facilitate defining measurement solutions and implement business processes and techniques that drive performance
Provide analyses to create a story with themes that clearly show issues and required actions that will improve performance
Recognize data variances and trends, research causal factors and recommend possible solutions
Support initiatives that track process adherence and performance to improvement plans, including, but is not limited to, the implementation of key performance indicators (KPIs), service level agreements (SLAs) and dashboards to monitor process and drive accountability
Research best business practices within and outside the organization to establish benchmark data
Analyze and measure the effectiveness of existing business processes
Determine how new information technologies can support reengineering business processes
Interact with senior customer personnel on significant technical matters frequently requiring coordination across organizational lines
Prepare and analyze management and site specific reports
Work closely with Business Intelligence/IT to automate standard reporting
Identify and communicate emerging issues to management. Work directly with end users in support of projects
Complete change management assessments and change management strategies
Create actionable deliverables, such as a communication plan, roadmap, coaching plan, training plan, or resistance management plan
Apply strong analytical and technical skills to document findings in accordance with approved quality procedures and standards
Develop and deliver reports, dashboards, and other communication to meet the needs of program stakeholders, increase risk awareness, and support decision making
Define and measure success metrics and monitor change progress

Required Qualifications

Ten plus years of experience in business process analysis and process improvement initiatives

BA/BS degree in business or related field or equivalent work experience (8 additional years of experience will substitute for a degree)
Top Secret Clearance

Preferred Knowledge, Skills, and Abilities

Software Skills: MS Visio, MS Excel, MS Power Point, MS Word

Advanced degree in a business or technical field

Facilitation skills and process-driven analytical skills
Ability to manage multiple efforts simultaneously
Advanced knowledge in process development, business process reengineering, and performance improvement methodologies
Ability to apply process improvement and reengineering methodologies and principles to conduct process modernization projects
Advanced experience in process mapping, data analysis and project management
Ability to analyze business and technical processes to formulate and develop new and modified business information processing systems
Represent business stakeholders to define functional requirements and business cases for the process improvements and technology developments
Coordinate between multiple project teams to ensure enterprise-wide integration of reengineering efforts

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.