Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

JOB PURPOSE AND IMPACT:
The Food Safety Quality and Regulatory Customer Relations Expert is responsible for providing specialized knowledge of specific segments of our quality systems and plant processes, specific product line knowledge, computer systems, and other needed focus areas for our customers. In this role, you will collaborate with internal and external teams to address customer requirements and concerns regarding product safety, quality and regulatory compliance.

KEY ACCOUNTABILITIES:

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  Manage customer questions, assist with problem resolution and documentation fulfillment.
  
  


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  Liaison for customers, sales staff and production operations team regarding product safety, quality and regulatory compliance and company products and processes.
  
  


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  Build relationships with internal and external partners to understand the detail necessary to execute on customer related offerings that drive profit centers for the company.
  
  


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  Drive continuous improvement efforts for internal processes to standardize, simplify and automate the tasks needed to enhance the customer experience.
  
  


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  Translate complex multi-sourced information into a communication message that is easy for the customer to comprehend.
  
  


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  Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
  
  


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  Other duties as assigned
  
  

MINIMUM QUALIFICATIONS:

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  Bachelor’s degree in a related Scientific field or in lieu of degree four years experience in Food Safety, Quality and Regulatory experience in manufacturing/Operations or any related food production environment.

  
  
  
  


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  Minimum two years of work experience in food and/or feed industry.

  
  
  
  


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  Experience with email, spreadsheet and word processing applications
  
  


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  Significant experience in food safety, quality or regulatory practice in manufacturing operations or any related production environment.
  
  


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  Strong computer skills and Microsoft Office experience.
  
  


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  Fluent in English
  
  


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  Knowledge of food/feed safety industry practices and standards.
  
  


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  Experience working with SAP or similar data management software
  
  

PREFERRED QUALIFICATIONS:

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  Product quality and safety certifications
  
  


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  Experience working with data management software
  
  


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  Applied basic auditing and quality skills
  
  


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  Experience with quality and safety management systems
  
  


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  Applied basic project management skills
  
  


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  Experience with HACCP, GMPs and/or Food Safety certifications