Job Description:

Job Title: Concierge (Regular Day Shift)

FLSA Status: Hourly, non-exempt


OVERALL JOB PURPOSE
Staffs reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties.


MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

Must be 18 years of age
Ability to work with little supervision and maintain a high level of performance
Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents and staff.
Meet state related requirements (if applicable to position)
Ability to work in a team setting and be a team player
Maintain a positive, respectful, and professional approach with coworkers and residents
Ability to keep all business and operations information confidential
Possess organizational skills
Possess excellent customer service and public relations skills
Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods
Experience in computer use and relevant software applications are preferred

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Staffs reception desk continuously during assigned period
Arranges coverage of reception desk during break and lunch periods
Graciously greets all visitors and politely assists them as necessary
Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance to resident
Maintains resident and guest Register, daily communication log entry, and completes daily checklist log
Maintains a clean work space, community entrance, lobby, and hydration station.
Prepares refreshments and pours coffee in the dining room during meal times
Help organize guest meal counts and record coupons and/or payment from residents
Promptly answers telephone, directing incoming communications to appropriate person
Monitors fax machine, directing incoming communications to appropriate person
Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.
Performs clerical duties as directed
Notify maintenance department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable.
Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
Performs simple, routine maintenance of office equipment
Represents the Community to visitors in professional, courteous, friendly manner
Performs other duties as assigned by Supervisor

OTHER JOB DUTIES AND RESPONSIBILITIES

Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
Meet the assigned work requirements of the job. Regular attendance is required.
Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
Represent the Community in a professional, courteous, and friendly manner
Adhere to dress / appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
Adhere to company policies
Promote resident advocacy and demonstrate excellent customer service at all times
Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)

PHYSICAL REQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Up to 10 pounds

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

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