As a Treasury Services Support Representative, you may look forward to:
• Assisting members with processing steps for originating ACH, initiating wire transfers, positive pay files, and deposit wizard.
• Assisting corporate members with online banking.
• Frequently monitoring Treasury Service email folders for member/branch inquires.
• Providing online support to members via secure email channels.• Assisting the Treasury Services Implementation team as needed.
• Staying abreast of system functionality as enhancements/releases are deployed.
• Performing other duties and departmental functions as assigned.
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money
Laundering (AML) including the Bank Secrecy Act (BSA).

You are a person that has (required skills):
• Exquisite Member Service Skills.
• Excellent interaction and call etiquette.
• Computer skills (Word and Excel).
• Excellent organizational skills and attention to detail.
• Time management skills.
• The ability to multi-task.

You’ll be better prepared if you have (desired skills and competencies):
• Previous banking with Treasury/Cash Management experience.
• One to two years of payment experience (origination and receiving).
• Call center experience.

Physically you can anticipate to:
• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to/carry 20 pounds of force occasionally, use your arms and legs, and sit most
of the time.
• Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work
with fingers is required. Have close visual acuity to perform activities such as analyzing
data, viewing a computer terminal, reading, and preparing documentation.
• Not be substantially exposed to adverse environmental conditions.

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