Job Description:

       We are looking for an Salesforce Business Analyst.

 

 

This role is responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity.

 

Duties & Responsibilities

 

Consult and liaise with stakeholders to gather and confirm business requirements.

Analyze and consolidate information to develop solutions to ensure business requirements are achieved.

Collaborate with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts.

Provide expert support to key stakeholders in managing system and process changes.

Manage setup, generate, and track user stories and sprints in JIRA.

 

 

Qualifications

 

Essential:

Experience facilitating workshops and discussion sessions

Experience in creating business cases for technology-related solutions

5+ years of experience with Salesforce.com setup and configuration and business analyst experience

Excellent knowledge of the full SDLC.Proficient MS Excel, Word, PowerPoint.

Experience in setting up and managing user stories and sprints in JIRA.

Desirable:

Previous Salesforce Implementation experience

Salesforce Administrator ADM201 completion (Certification desirable)

Knowledge of best-practice sales and marketing processes

 

 

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Salesforce Customization	PL3	Desired
2	Salesforce Analytics & Report	PL2	Required
3	Salesforce Integration	PL3	Required
4	Salesforce Configuration	PL3	Required

 

Domain Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	Authorize Cust Bill InvoiceAdj	NA	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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