ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Processes and validates large monthly volume of carrier invoices and all other vendor correspondence for re-billed services.
Prepares invoice batches, creates scanned PDF images using rebilling OCR extraction tool, and prepares rebilling adjustment code records for importing into Telcare.
Prepares a rebilling charge report to be run after each batch that is used to explain the totals on our invoice to the totals on competitor invoices, as well as any variances, and explains the variances to other users or possibly, customers.
Maintains complete and organized file copies by customer of rebilled telecommunications invoices and responds to customer and internal departmental re-bill inquiries directed at the Billing Department.
Works with Rebilling Supervisor in establishing new rebill accounts and ensures that AppID and the associated TNs/services are created in Telcare for all rebilled locations.
Responsible for bursting checks and assembling remittance payment envelopes for mailing to rebilled carriers. Investigates and follows up on questions with vendors related to invoiced charges or late fees that were assessed. Also responsible for following-up on missing invoices, miss-applied payments by the carrier and jeopardy accounts due to non-payment in accordance with the Rebilling Supervisor.
Responsible for ensuring all customers receive monthly carrier PDF invoice images via email, CD, or FTP method depending upon customer request.
Assist in making billing address changes for new and/or existing rebilling customers during the on-boarding process and upon request from the customer to establish a new rebilling location as directed by the Rebilling Supervisor.
Works with Finance to ensure there is no revenue loss between services we bill customers and what we, as a company, are being billed.
Assists in the feature audit review process for Corporate Advantage customers to ensure accurate billing of line charges, and rating of local and Long Distance usage.
Develops methods and workflow procedures for improving the management of re-billed invoices with an eye to scalability and improved quality and efficiency.
Experience
Preferred
2 - 5 years: SQL, SQL Plus
2 - 5 years: Understanding of Billing
Education
Preferred
Associates or better
Skills
Preferred
Attention to Detail
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
