Banc of California, Inc. (NYSE: BANC) is
a bank holding company with approximately $8 billion in assets and one
wholly-owned banking subsidiary, Banc of California, N.A. (the “Bank”). With
our 600+ dedicated professionals, we provide customized and innovative banking
and lending solutions to businesses, entrepreneurs and individuals throughout
California. We proudly partner with community organizations that provide
financial literacy, job training, small business support, and affordable
housing to help improve the communities where we live and work. With a
commitment to service and building enduring relationships, we provide a higher
standard of banking.

 
JOB SUMMARY:
 

Responsible
for the mid-tier technical support for back-end application and IT
Infrastructure.  Responsibilities may
include but are not limited to, support of the server and desktop environment;
triage the troubleshooting of all hardware and supporting operating systems;
support in the creation and updating of process documentation, vendor interface
for support and information gathering, system patching, basic AD support
functionality, application upgrades, coordination of deliverables with User
community and Business Groups, and after hours support. The IT Systems
Administrator participates in the implementation of new platform and
application technologies in accordance with established project management
methodologies.  Will perform Level 1 support
escalation as needed for all enterprise applications and assist in the
establishment of system changes or procedures to prevent further problems.
Supports Disaster Recovery/Business Continuity testing and participates as
required in the Computer Incident Response Team.  Communicates timely services status, provides
quality documentation and generates any other reports requested or required by
the VP IT.   Attends daily/weekly
meetings and interacts regularly with management and peers to constantly improve
the IT infrastructure. Performs all duties in accordance with the company’s
policies and procedures, all U.S. state and federal laws and regulations,
wherein the company operates.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

1. Administration
   tasks associated to vulnerability management and remediation including servers,
   desktops, network equipment, printers, etc.


2. Administration
   tasks associated to level 1 support of the Windows environment including
   servers and desktop systems


3. Performs
   the operational tasks to support the daily process cycles.


4. Administration
   of the operations reporting infrastructure including the creation and
   maintenance of ad hoc reporting.


5. Provides
   training guidance on application use and connectivity.


6. Helps
   monitor and maintain equipment to insure non-interruption of service. Escalates
   any performance issues to the Systems Administrator Supervisor or IT Manager.


7. Liaison
   with other departments and organizations. This would include issues involving
   proper system use, special requirements, and/or training needs.


8. Provides
   support to Level 2+ System Engineers.


9. Day-to-Day
   Maintenance of the Windows AD Infrastructure and Group Policies as directed by
   the System Engineers and Management.


10. Updates
    job knowledge by participating in educational opportunities; reading
    professional publications; maintaining personal networks; participating in
    professional organizations.


11. Treats
    people with respect; keeps commitments; inspires the trust of others; works
    ethically and with integrity; upholds organizational values; accepts
    responsibility for own actions.


12. Follows
    policies and procedures; completes tasks correctly and on time; supports the
    company’s goals and values.


13. Demonstrates
    knowledge of and adherence to EEO policy; shows respect and sensitivity for
    cultural differences; educates others on the value of diversity; promotes
    working environment free of harassment of any type; builds a diverse workforce
    and supports affirmative action.


14. Performs the position
    safely, without endangering the health or safety to themselves or others and
    will be expected to report potentially unsafe conditions. The employee shall
    comply with occupational safety and health standards and all rules, regulations
    and orders issued pursuant to the OSHA Act of 1970, which are applicable to
    one’s own actions and conduct.


15. Performs
    other duties and projects as assigned.

Banc of California is an equal opportunity employer
committed to creating a diverse workforce. All qualified applicants will
receive consideration for employment without regard to age (40 and over),
ancestry, color, religious creed (including religious dress and grooming
practices), denial of Family and Medical Care Leave, disability (mental and
physical) including HIV and AIDS, marital status, medical condition (cancer and
genetic characteristics), genetic information, military and veteran status,
national origin (including language use restrictions), race, sex (which
includes pregnancy, childbirth, breastfeeding and medical conditions related to
pregnancy, childbirth or breastfeeding), gender, gender identity, gender
expression, and sexual orientation.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
 

• General understanding
  of server and desktop applications and tools such as anti-virus, maintenance
  and performance monitoring.


• Understanding of
  security methodologies and procedures preferred.


• Exceptional verbal,
  written and interpersonal communication skills with the ability to apply common
  sense to carry out instructions and instruct others, train personnel, read,
  analyze and interpret documents and professional journals, understand
  procedures, write reports, correspondence and procedures, speak clearly to
  customers and employees.


• Ability to deal with
  complex problems involving multiple facets and variables in non-standardized
  situations.


• Ability to work with
  minimal supervision while managing the execution of the Engineering staff.

• 3+ years of experience
  performing daily administration responsibilities in a Microsoft Windows IT
  Infrastructure environment (including familiarity of Active Directory)


• 2+ years of experience
  with vulnerability management and remediation