Senior Business System Analyst, Order Fulfillment

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Job Summary

Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Business Requirements Analysis

• Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas




• Drives best practices during requirements gathering and modeling




• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context




• Understands business environment and helps to connect/align relevant business stakeholders

Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business processes within and across functional areas




• Drives best practices during requirements gathering and modeling




• Understands business environment and helps to connect/align relevant business stakeholders

Stakeholder Management

• Manages stakeholder expectations and communications within and beyond functional track




• Knows business environment well enough to identify and proactively include the correct stakeholders




• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

Solution Design

• Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate




• Advises on solutions prepared by peers or supporting team, and champions good design practices

Documentation

• Documents and reviews broader team documentation




• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery




• Is a champion for knowledge transfer to enable/empower other team members

Functional Design

• Develops functional designs for applications, integrations and conversions




• Ability to work on multiple functional areas and integrations with third party products




• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs




• Reviews functional designs and obtains sign-offs with the cross functional business and IT teams




• Provides inputs into business processes based on design capabilities




• Champions sustainable, forward-looking functional designs

Architecture

• N/A

Testing & Test Design

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs




• Coordinates defects clarification, triage and coordinate resolution with engineering teams

Project Management

• Manages multiple application releases and projects




• Manages stakeholder expectations




• Designs release scope and schedule in line with business goal, prioritization and IT capacity

System Configurations

• Configures applications in line with business goals




• Designs forward looking configurations by recognizing future needs aligned with the business roadmap




• Develops configuration standards

Day to Day Support (Production Support)

• Supports and trains junior resources and oversees quality in triage and troubleshooting practices




• Leads troubleshooting efforts on critical issues with cross functional teams through resolution




• Identifies improvements to address repeat issues

Training and Change Management

• Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities




• Defines, communicates, and implements support and engagement plans




• Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

Vendor Management

• Manages/leads individual consulting resources as assigned




• Participates in vendor advisory boards and user groups

Vendor & Application Technology Evaluation

• Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions




• Prepares management communications and gets stakeholder input for recommendations

Qualifications

• 7+ years experience as Business System Analyst




• Bachelor's in Information Systems, Business or related field




• Business System Analyst experience in CRM/ERP applications in a multiple application environment is required




• BSA experience/knowledge of Order Fulfillment Systems in Telecom or Data Center Industry is preferred




• BSA experience in Siebel Quote, Orders, Work Orders, Activities, Trouble ticket, Assets experience is highly preferred




• (Or) BSA experience in Quote to Cash with a focus on Order Fulfillment, Install Base, Field Service, Service Contracts, Supply Chain in Oracle E Business Suite may also be considered

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.