First Pacific is looking for a Dental RCM Manager to support our growing client base. As a key member of the RCM Department, you will oversee day-to-day activities, track productivity of the team and ensure that billing and collection activities are timely and accurate. You will review daily and monthly reports, analyze outcomes, identify trends, ensure timely and proactive communication to clients and be instrumental in process improvement and change.
What your Impact will be:
Continually seek to improve operations, decrease turnaround times, streamline work processes and works cooperatively and jointly to provide a quality service for our clients
Drive front-end process changes that lead to more successful revenue cycle outcomes and improve client satisfaction
Identify and implement consistent policies and procedures
Assist with determining appropriate internal staffing levels; recruit, hire, and onboard new staff
Monitor staff productivity to ensure timely and accurate work completion
Ensures that accurate and up-to date instructions surrounding the RCM processes are maintained and clearly communicated in a timely manner
Performs routine audits and holds monthly/quarterly one-on-one reviews with RCM team members
Reviews, coordinates, documents and updates the team on all dental billing compliance issues
Oversee Electronic Funding Transfer (EFT) process. Balance EFT to EOB, accounting reconciliation and client set-up
Expert knowledge of outgoing and incoming insurance processes and insurance follow-up
Expert in electronic payment (836) (RMS) process
Expertise in designing and documenting business processes from execution of project
Follow up with insurance carriers on special insurance billings and claims
Oversee new conversions insurance setup
Reviews, coordinates and updates all dental billing compliance issues
Understanding of general business operations
Responsible for key client assignment and on onboarding
What we are looking for:
Bachelor s degree from four-year college or university and/or Dental Billing & Coding Certificate strongly preferred
A minimum of five years related experience and/or training or equivalent combination of education and experience required
Extensive knowledge of dental billing/coding
Strong understanding of various insurance carriers, including private HMOs, and PPOs
Exceptional written, verbal and interpersonal communication skills required
Excellent client-facing skills
Ability to manage and integrate information located in multiple software systems
Proven leadership skills to manage, motivate, and set expectations with team members.
Must be able to prioritize and accomplish objectives in a timely fashion
Ability to train and coach employees.
Professional demeanor required
What will make you stand out:
Strong analytical and problem-solving skills required
Ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people
Excellent time management skills
What we offer
An attractive compensation package
A casual work environment
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
Paid Vacation
About us:
FPC provides professional and cost-effective Revenue Cycle Services that improve the financial strength and efficiency of a dental practice. By utilizing our suite of financial and Revenue Cycle Services, and Insurance Claims Management, dental professionals are able achieve their production, revenue, and profitability goals while focusing on dentistry and the care of their patients. The services provided by FPC along with its business expertise and financial strength create the foundation to build a thriving dental practice that enables the dental staff to focus on the specific activities that will grow their dental practice and enhance the patient experience.
