Our Repair & Service Branch Manager will lead, direct, and coordinate the activities of repair work group in providing repair and reconditioning services to customers throughout South Florida (Stuart to Key West to Belle Glade). Growing business and expanding into a premiere field service provider. Establishing exchange programs where applicable. Providing positive leadership and directions in order to position the facility as a state of the art repair operation. Interacting seamlessly with outside sales in order to provide a stellar customer experience.
Job Duties and Responsibilities
Prepare and evaluate customer repairs including parts and labor, prepare estimated costs, monitor and maintain proper inventory levels in order to execute timely repairs.
Review Repair Technician estimates on all invoices.
Assess and schedule the repair work to be completed, provide necessary training and performance evaluation, make hiring and termination recommendations, set goals and measures for repair team, and maintain structure to provide continuous team growth.
Provide technical knowledge for team members.
Implement efficient pick up and delivery routes.
Promote and enforce adherence to safety guidelines and proper use of safety equipment.
Assess market conditions.
Formulate objectives, policies and programs designed to achieve maximum sales volume and profit goals. Analyze and prepare sales forecasts and reports.
Review and audit expense reports.
Prepare and administer sales budgets.
Obtain and allocate resources as required.
Evaluate and recommend customer pricing.
Coordinate with sales to prepare proposals on competitive situations.
Prioritize workload with available manpower.
Identify new Customers working effectively thru sales Team. Maintain proper service levels. Interact with vendors to review performance and evaluate potential new vendors.
Requirements/ Knowledge, Skills, and Abilities
BA/BS in related field preferred.
5-10 years experience in fluid power repair.
4-6 years supervisory experience.
Valid driver’s license and acceptable driving record.
Word, Outlook, Excel, and Internet
Fluid power systems and components
Tools/machinery and processes utilized in a hydraulic repair environment
Rebuild any hydraulic system component
Operate hydraulic test stand
Train and supervise subordinates
Accurate, dependable, self motivated
Make independent decisions
Determine and control OT requirements and needs
Achieve sales and financial Goals
GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
