Division or Field Office:

Customer Service Division
Department of Position: Policy Processing Ops Dept
Work from:
Knowledge Park Office

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Under moderate supervision, reviews results of self-reporting, telephone and physical premium audits and communicates changes to underwriting staff and Agents.

• The candidate will report to the Knowledge Park Office.

Duties and Responsibilities

• Processes premium audits using financial records submitted by Policyholders and reviews financial records submitted to dispute the results of a premium audit. Revises audit if needed and communicates the decision to underwriters, Agents and Policyholders. Combine the two above.
• Reviews basic audits. Verifies accuracy of figures and reviews notations by auditor. Reviews classification changes recommended by the auditor to determine if code changes are appropriate. Communicates classification changes to underwriters and Agents or requests approval to change classifications.
• Understands and applies knowledge of the various manual rules and/or state laws regarding premium audit. Maintains and applies a basic understanding of the rates and premiums for each line of business, data entry formats and procedures used by the section and by underwriting.
• Communicates premium audit information to auditors, Agents, Policyholders and Audit Service Companies by telephone and e-mail.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Decision Making

Detail Orientation

Developing And Maintaining Relationships

Flexibility/Adaptability

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Problem Analysis

Service Orientation

Time Management

Arithmetic Computation

Numerical Reasoning

Qualifications

• High school diploma, or GED, required.
• Two years of experience with commercial insurance, or equivalent, required.
• Rating experience preferred.
• Accounting-related experience preferred.
• Basic knowledge of e-mail, spreadsheet, word-processing software and mainframe systems required.
• Passing score on LOMASelect tests required.
• Willingness to enroll in Insurance/Technology courses preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Rarely

Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Erie
Job Segment: Underwriter, Mainframe, Insurance, Technology