Job Description:

TRIMBLE IS RECRUITING FOR A SKETCHUP TECHNICAL SUPPORT REPRESENTATIVE TO FILL AN OPPORTUNITY IN BOULDER, CO!

SUMMARY
SketchUp is one of the most popular 3D modeling and design tools in the world. Today, hundreds of thousands of architects, engineers, contractors, woodworkers, artists, and other creatives use SketchUp Pro, LayOut, Sefaira, and 3D Warehouse to design everything from transit centers with excellent energy performance to treehouses and everything in between.

Our mission is to help make our users better, smarter, and more successful. As our technical support representative, you ll be helping customers overcome roadblocks with our software so that they can continue to find success. We re looking for someone with proven chops solving hardware and software problems and a passion for finding solutions. You ll talk to architects, woodworkers, urban planners, teachers, circuit board designers, ruby developers pretty much anyone on planet Earth. Excellent communication skills are an obvious must, but you also need to have mastered the elusive art of translating what a customer says into what they mean.

The Technical Support Representative provides prompt assistance to end-users, resellers/distributors, and internal Trimble teams relating to product information and technical support. This position also resolves some sales and service support issues. Success in this position involves a strong drive to complete every customer interaction with understanding and compassion striving to engage and retain every customer. To build such a rapport with the team that they expect you to work hard, cover your bases, and that you can trust them to do the same. To learn our current processes and constantly strive to work more efficiently.

MEASURES OF SUCCESS:

* Provide fast and efficient technical support to end-users, distributors/resellers, and internal Trimble teams with great customer satisfaction responses.

* Provide complex technical support on diverse problems that span hardware, software, Operating Systems, and other 3rd party technologies.

* Consistently demonstrate the ability to interpret what a customer says into what they mean.

* Develop recommendations, project proposals, and (at times) implement changes that improve the way we work and decrease effort for customers.

* Demonstrate the ability to gather information from multiple sources and use that to make decisions or suggestions.

* Develop and maintain documentation regarding our processes and decisions.

* Provide new product input, testing, and release involvement based on your understanding of customers.

* Demonstrate powerful use of autonomy, yet remain humble enough to ask for help.

* Frequently impress customers and co-workers with exceptional communication skills own what you say, and be quick to admit misunderstandings and mistakes.

SKILLS & EXPERIENCE REQUIRED:

* Bachelor's degree in Arts and Sciences, Computer Science, or similar discipline; 5-7 years of experience providing software technical support may be considered in lieu of a degree.

* 1-2 years experience providing software technical support.

* Deep understanding of client software, operating systems (Windows, OSX, and Chrome OS), and computer hardware components - especially the role of video graphics cards.

* Strong understanding of web application technologies and how they work.

PREFERENCE WILL BE GIVEN TO CANDIDATES WHO POSSESS THE FOLLOWING:

* Knowledge of 3D modeling, 3D graphics processing, or energy performance.

* Background in Engineering, Architecture, Design, or User Experience.

* Fluency in two or more languages including English (German, French, Japanese or Korean preferred).

https://www.sketchup.com/

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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